Job Details
Compensation:
$22/hr to $26/hr
Exact compensation may vary based on several factors, including skills, experience, and education.
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.
Required Skills and Experience *
Excellent verbal and written communication skills with the ability to communicate effectively with technical and non-technical colleagues at all levels in the organization Ability to take ownership of issues, escalating incidents to other support teams where necessary Highly motivated team player with the skills and ability to manage changing priorities Ability to create, maintain and publish relevant support documentation in order to assist all staff in the quick resolution of their incidents and service requests and enable users to become more self-sufficient Willingness to attend internal training as necessary to keep up to date with the latest technology and internal system processes.
Nice to Have Skills and Experience
Job Description *
Our client is seeking a Help Desk Support I to support a Federal government client at one of our Washington, DC Metropolitan area locations. Responsibilities Diagnose and resolve software and hardware incidents, including operating systems and across a range of software applications Assist all users with any logged IT-related incident when called upon Conduct problem analysis to implement temporary or permanent fixes with the aim of restoring service to the customer as soon as possible Accurately record, update and document requests using the IT service desk system Install and configure new IT equipment Resolve incidents and upgrade different types of software and hardware Resolve incidents with printers, copiers and scanners Maintain a first-class level of customer service ensuring that all customers are treated efficiently and in an appropriate manner Participate in the Annual Performance Review Process