Job Details
*Please do not call our main office with inquiries about the position or to follow up on the status of an application. Only inquiries that are emailed to ...@sugarhollowsolar.com will receive a response. Please keep resumes to 2 pages maximum.
About us:
Sugar Hollow Solar is a company based out of Asheville, NC, that is fueled by the belief that humans can flourish on this planet in an ecologically sustainable way, and the pathway to get there starts with abundant, clean energy. We offer energy solutions for homes, farms, small businesses, and other commercial properties through designing and installing solar electric systems (rooftop or ground-mounted), battery backup systems, EV charger stations, and providing maintenance work.
Sugar Hollow Solar has grown into Western North Carolina's largest solar installer, having completed over 900 installations with an unwavering commitment to quality and integrity. Our mission is to preserve this beautiful planet for ourselves and future generations by transitioning our community to clean, renewable energy, using business as a positive force for change!
Job Summary:
We are hiring a Sales Coordinator! The Sales Coordinator serves in an administrative support role for the organization. They are responsible for providing excellent customer service, engaging with new prospects in a timely manner, and setting appointments and expectations about the sales process. They help foster a long-term positive impression of our organization within the community by being informative and honest with everyone they interact with.
Full-time, hourly, non-exempt
Starting at $20.00/hr based on experience
Job Responsibilities:
Administrative & Customer Experience:
- Answer and direct incoming phone calls (leads and non-leads) to appropriate person/departments and take messages as necessary
- Manage Sugar Hollow Solar primary email account and route/respond to emails in a timely manner
- Support the Marketing and Development team and Director of Sales with the email marketing program on marketing initiatives that have a positive impact, while promoting re-engagement, customer marketing & building brand loyalty
- Attend scheduled Marketing, All-Staff meetings, and select special events
- Manage customer service and communication related to non-sales coordination with clients.
- Provide excellent customer service and assist in tracking, documenting, and resolving customer concerns
Sales Coordinating:
- Receive company leads via phone or email and follow up in a timely manner
- Schedule initial appointments (Solar and Battery leads) for the sales team and potential clients, update the calendar, and ensure automated email goes out to new lead
- Process, follow up, and qualify leads by collecting information and validating home and/or business specifications from potential customers
- Report metrics (current leads, appointments set, etc.) on a weekly and monthly basis to the Director of Marketing and Development.
Internal Marketing and Development:
- Work under the direction of the Director of Marketing and Development and Insightly Admin on special non-recurring and ongoing projects including but not limited to event support, apparel and inventory tracking, CRM (Insightly) support & management for Marketing & Sales departments to fully utilize the software
Requirements:
- Excellent written and oral communication skills
- Excellent phone etiquette and knowledge of multi-line/cloud-based phone systems
- Excellent customer service skills and experience
- Strong organizational skills and attention to detail
- Experience with Microsoft Suite and Google Suite
- Experience using CRM software preferred
- Frequent sitting, standing, walking, and/or kneeling for extended periods of time
- Occasionally lifts, carries, and moves office products and supplies, weighing up to 20 pounds
- High school diploma, GED, or equivalent preferred, but not required
- Past administrative experience is a plus
Benefits:
- Health insurance
- Eligible upon hire for paid vacation and sick leave
- Eligible upon hire for 8 paid holidays
- After one year of employment, you'll be eligible to participate in our 401k plan which includes a company match
- Company provided cell phone or reimbursement
- Mileage reimbursement
We believe an equitable and inclusive work environment and a diverse, empowered team are key to achieving our mission. We strive to foster an environment where all staff can bring their whole selves to work, by their own definition, and we strive to provide all candidates with an equitable and accessible recruitment process. We especially encourage women, people of color, LGBQIA+ people, transgender and gender non-conforming people, and people with disabilities to apply. If we can offer accommodations for you in the recruitment process, or if you have feedback on how to make our recruiting more equitable or accessible, please let us know. Sugar Hollow is an equal opportunity employer.
This employer participates in E-Verify to confirm the identity and employment eligibility of all new hires.