Job Details
**Customer Care Specialist**
CRC _CCG RALEIGH, North Carolina Minimum Experience **Entry-level** Compensation **13.50 hr** CRC offers all new employees paid training, a positive work environment and an opportunity to do innovative work. We are looking for a candidate who wants a rewarding career in service and who possesses the following Necessary Qualifications: * Must have at least 2 years of exemplary Customer Service experience via phone, email and chat
* High School Degree or GED Required, Criminal Justice background a plus.
* Fair Credit Reporting Act Certification a plus (FCRA)
* Typing speed requirement is 45 wpm (this will be tested)
* Experienced working from home in a previous job, preferably working on a remote based team
* Technologically savvy and comfortable with communication tools such as MS Teams, Zoom, Microsoft Office, Zendesk, Authorize.net, etc.
* You must have a private permanent home office space to work in (this is subject to our approval), with highspeed internet.
Customer Care Specialist
Full time, Monday-Friday, 40 hours week
MUST be a resident of North Carolina
CriminalRecordCheck.com (CRC) has an immediate need for a highly motivated candidate who is comfortable multi-tasking with clients over the phone, email and chat regarding help with orders, access to information, or resolving any other issues in a professional, friendly, and timely manner. The successful candidate exemplifies excellent customer service by portraying a calm and professional demeanor, handles stressful situations with integrity and respect for the client, while offering support to our internal teams.
We are committed to providing outstanding service to our clients while upholding CRCs core values: Integrity, Communication, Accuracy and Results. The level of dedication our team offers in every interaction reflects it! When working with our clients, they are not treated as a number- but as a member of the CRC family!
Primary Responsibilities:
* Manage inbound / outbound calls and chat sessions for customer employment screening and licensing
* Maintain effective records of all calls/chats handling each with discretion and confidentiality
* Ensure all orders and requests are followed up on in a timely manner
* Exceed client expectations and service level agreements
* Ensure payments of orders via invoicing, credit card or mail in payment. Notify the appropriate departments.
* Provide accurate and prompt ETA updates to clients
* Forward client updates to the appropriate department
* Ensure compliant security procedures when dealing with personal identifying information
* Add new users under existing corporate accounts as necessary, maintaining the updated file for each client
Knowledge, Skills & Abilities:
* Knowledge of principals and processes for providing exceptional customer service, including needs assessments, meeting quality standards for services, and evaluation of customer satisfaction.
* Excellent active listening skills able to give full attention to client communication, taking the time to understand client needs, asking questions when appropriate, and not interrupting client explanation.
* Ability to effectively communicate information in writing or verbally so others will understand (via phone, chat or email)
* Strong ability to plan, prioritize and accomplish work, meeting strict deadlines
* Must be able to maintain detailed, confidential, accurate records
* Ability to handle all assignments with discretion and confidentiality
Working Environment:
* This position requires a permanent private office area with a desk, ethernet cable and high-speed internet. CRC provides the necessary equipment such as computer, monitor, etc. Prior approval of workspace must be obtained prior to installation of company supplied equipment.
* This position is full-time, 40 hours week, 8 hours a day, Monday-Friday, 8:30 am to 5:30 pm with one hour for lunch. Occasional additional hours including Saturday or Sunday.
* All new hires start at $13.50/hr
* MUST be a resident of North Carolina, and authorized to work in the US
* Must have reliable transportation to physical office in Raleigh, NC
* After a successful 90 day introductory period, CRC offers access to medical, dental and vision benefits, as well as PTO and paid holidays.
CriminalRecordCheck.com is an accredited provider of background screening services. Our risk management solutions are important tools for making critical decisions in today's business environment. Our Mission is to provide straightforward and diligent employment screening solutions and background investigation services with honesty and integrity while maintaining the highest level of customer support and satisfaction.
*We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law* .
Location RALEIGH, North Carolina