Job Details
Joseph s is seeking a part time Customer Service and Sales Assistant who will be responsible for providing an outstanding level of customer service and satisfaction to consumers of Joseph s Bakery bread products. This individual will possess a high level of interpersonal skills, have a strong attention to detail and the ability to think ahead and prioritize tasks. If you enjoy the pace of a growing company and are excited by the prospect of acting as an internal resource and collaborator with Sales, Marketing, Quality Assurance and Operations, please apply.
This position is on-site in Lawrence, MA.
Job Description & Responsibilities:
Customer Service & Sales Support
- Mid-day coverage of consumer inquiries via phone, email, and chat via ZenDesk platform.
- Reply to inquiries in a manner which supports company policies and reflects the brand voice.
- Identify and contribute to ongoing process improvement including FAQ creation / refinement.
- Assist with monthly customer service report including reporting of trends, issues & improvements.
- Sales support including: data input, presentation preparation, sample and display request coordination and reporting requests.
- Additional duties as needed by business demands.
Qualifications:
- At least 2 years experience in a customer service role is required, preferably working with consumers (B2C).
- 1-2 years experience in a sales support role is preferred.
- Strong communication and people skills including oral and written formats that are audience appropriate.
- Enthusiasm and passion for customer service which includes active listening abilities, empathy, patience, and an overall positive approach.
- Focus on problem solving and taking responsibility for resolving issues with accuracy and attention to detail.
- Ability to work collaboratively and independently in a team environment under tight deadlines.
- Ability to respond to time sensitive requests and juggle multiple projects.
- Acts with integrity in processes, relationships, and communications.
- Proficiency with Microsoft Office including Outlook, Word and Excel.
- Prior experience with ZenDesk and e-commerce is preferred.
- Interest in and working knowledge of the food industry.
Job Location: Lawrence, MA (on-site, must be available to come into the office)
Position type: Part Time (up to 30 hours), with 10am to 2pm as core hours, potential for full time
Relocation: Local candidates only (no relocation)
About Joseph s
Founded by Joseph Boghos, Joseph s Bakery started manufacturing Pita bread in a small local bakery in Lowell, Massachusetts in 1972. Driven by the growing demand for our fresh, delicious Pita, and by a dedication to quality and service, Joseph s built a foundation for continuing growth throughout New England and beyond.
Today, Joseph s is still a family-run company, now led by the third generation of the Boghos family. We are nationally known for our delicious baked goods including: Pita Bread, Lavash, and Wraps.