Job Details
Current employees: Please apply through the employee portal to be considered for this opportunity.
Pay Range:
$20.00 - $22.49 Hourly
Department:
Library Department
Job Type:
Regular Represented
Exemption Status:
United States of America (Non-Exempt)
Closing Date (Open Until Filled if No Date Specified):
April 28, 2024
The Opportunity:
We Think Yes!
Providing outstanding customer service to patrons is one of our most important priorities at Multnomah County Library (MCL). Whether they are helping a patron locate an item, making sure our items are shelved correctly, or assisting with library account questions, it's our employees and their dedication to that priority who make a visit to the library an enjoyable one.
If you're a customer service superstar, then we invite you to join us and help us provide our patrons with an outstanding experience. Consider becoming an Access Services Assistant (ASA)!
As an ASA, you will provide outstanding library services, ranging from performing materials movement and routine library support duties to assisting with circulation and account management duties, to both patrons and staff.
You will comfortably help patrons, some of whom come from disadvantaged communities, understand and use library operations and services while demonstrating a proactive, welcoming and helpful demeanor. You will possess an understanding of what equity and inclusion means and how it relates to your work. You will seek to resolve internal and external customer needs by providing positive solutions or appropriate, timely referrals. You will answer access services, informational, and directional questions, and for more difficult or complicated inquiries and questions, provide positive and timely referrals to appropriate staff. You will work under well established standards, policies or procedures, and typically receive detailed instruction or technical assistance when encountering changes or exceptions. You will be flexible and adaptable, as the roles and responsibilities of this and other positions within the library may be subject to change at any time.
Some of your duties may include:
- Provide account management assistance, including clearly explaining account management policy and procedures to patrons.
- Assist patrons with balances due, including accepting payment, providing positive options, and negotiating and waiving charges when appropriate.
- Use standard computer technology effectively and continually seek to learn and incorporate new technologies and best practices into work assignments.
- Maintain, troubleshoot, and teach internal and external customers how to use equipment such as computers, copiers, print management, internet management, check-out stations, credit card payment machines, and cash registers.
- Prepare meeting rooms or other designated areas for programs.
- Open and/or close a library location, including turning equipmenton or off, ensuring the location is organized and safe for operations.
- Quickly and accurately receive, process, sort, and shelve materials, as well as maintain shelf order by shelf reading or shifting the collection as needed or assigned.
- Empty book drops, check in materials, and assist our diverse patron population by locating holds and missing items.
- Frequently lift and move items such as crates, stacks of books, tables and chairs.
- Set-up computer and audiovisual equipment for programs and meetings.
- Standing for extended periods of time, kneeling, reaching, bending, and constantly grasping and lifting materials from 15 - 50 pounds.
The library is open and welcoming to all members of our community, including individuals who may be encountering hardships or challenges that affect their behavior and interactions. This position requires someone with the ability to work respectfully and capably with people from all backgrounds and age groups. You must demonstrate a positive attitude, excellent interpersonal skills, cultural sensitivity and a sense of humor while working with customers, co-workers and community. In providing customer service, you may encounter situations that require assistance from a supervisor or person-in-charge. Your ability to exercise quick and mature judgment in dealing with potentially disruptive, physically dangerous or abusive customers and emergencies is crucial.
MCL is committed to supporting our communities of color and other communities subjected to marginalization by centering race and intersectionality in the services we provide. As a member of MCL, all staff are expected to act as allies to library staff and patrons from communities of color and other groups subjected to marginalization by:
- Speaking up to support staff and patrons subjected to marginalization
- Speaking out against racism and oppression
- Demonstrating behavior that is culturally aware and sensitive
- Demonstrating cultural humility and agility
Learn more about the library's services on our
website. To Qualify We will consider any combination of relevant work experience, volunteering, education, and transferable skills as qualifying unless an item or section is labeled required. Please be clear and specific about how your background is relevant.
Minimum Qualifications/Transferable Skills: - Completion of the twelfth grade or the equivalent.
- One year of customer service experience involving direct public contact.
- Ability to pass a criminal records check, should a job offer be extended. Results of the records check will be reviewed on an individualized basis. A conviction is not an automatic bar to employment.
Screening and Evaluation The Application Packet: - A completed online application
- A completed self-certification form
Please only apply once for this opportunity. The eligible for hire list created from this recruitment may be used to fill current and future part-time, full-time and on-call positions throughout the library system.
The Selection Process: For details about how we typically screen applications, review our
overview of the selection process page. We expect to evaluate candidates for this recruitment as follows:
- Initial review of minimum qualifications
- Consideration of eligible candidates
- Interview
- Criminal Records and reference check
Diversity and Inclusion: At Multnomah County, we don't just accept difference; we value it and support it to create a culture of dignity and respect for our employees.
We are proud to be an Equal Opportunity Employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran or protected veteran status, genetic information and other legally protected characteristics. The EEO Know Your Rights poster is available for your reference. Multnomah County is a VEVRAA Federal Contractor. We request priority protected veteran referrals.
Veterans' Preference: Under Oregon Law, qualifying veterans may apply for veterans' preference. Review our veterans' preference page for details about eligibility and how to apply.
Accommodation under the Americans with Disabilities Act: We gladly provide reasonable accommodation to anyone whose specific disability prevents them from completing an application or participating in this recruitment process. Please contact the recruiter below in advance to request assistance. Individuals with hearing or speech impairments may contact the recruiter through the Telecommunications Relay Service by dialing 711.
Questions? Recruiter: Claudia Sarinana
Email: ...@multco.us
Phone: +1 (503) ####### x83446
Application information may be used throughout the entire selection process. This process is subject to change without notice.
Disclaimer: This announcement is intended as a general descriptive recruitment guide and is subject to change. It does not constitute either an expressed or implied contract.
Job Profile: 7212 - Library Access Services Assistant