Job Details
Position Summary:
This position will provide technical support for key equipment sales/service initiatives; i.e. USP and EOE service offerings. Coordinate, manage, and participate in required rebuilds for USP/EOE programs. Support the field Technical Service Reps as backup service providers and assist with equipment installations as required.
Job Description:
- Manage rebuild personnel on site to complete rebuild requirements and facilitate successful start up of equipment post-rebuild.
- Coordinate USP/EOE rebuild activity with Territory TSR's and PESC. Kit planning - ordering - delivery for rebuilds as well as labor requirements
- Provide equipment troubleshooting, repair and maintenance service to customers as required
- Complete all administrative requirements for documentation of service activity, monthly reports, and expenses
- Complete all required safety training - both internal and customer requirements.
Qualifications:
- High School Diploma or equivalent required
- COVID vaccinated
- Mechanically inclined and innovative
- Possess a valid US Driver s License
- Ability to travel overnight 75% of the time
- Technical school preferred
- Previous experience servicing Cryovac rotary and auxiliary equipment preferred
- Professional attitude and be self motivated/directed
- Time management, communication skills, decision making, interpersonal, computer and organizational skills
- Computer technology experience Email, Microsoft Office Suite, Google Apps, CRM
- Ability to work cross functionally to achieve company goals
- Ability to use basic hand and power tools
- Commercial or Industrial troubleshooting, installation, servicing and programming
- Experience in food packaging or other related experience