Job Details
Customer Service Representative *OK* (Dental / Healthcare) Job Details Job Location Oklahoma City, OK - Oklahoma City, OK Position Type Full Time Travel Percentage None Job Category Customer Service Description Are you looking to advance from a Clinical / Dental Office environment to the **Dental Insurance****Professional Office Environment**
**LIBERTY Dental Plan** is offering **Immediate** positions in Oklahoma City, OK. As one of the nation's fastest-growing dental insurance plans, we are seeking only the BEST to help our nearly 6 million valued members.
The **Member Services Representative (MSR)** is expected to provide excellent customer service to all incoming/outgoing callers and answer and document inquiries related to dental benefits, eligibility, provider information, claims, pre-estimates/pre-authorizations, grievance and appeals, fulfillment requests and other miscellaneous inquiries.
* Maintain a quality score of 95% or greater
* Answer 80+ calls per day
* Review and respond to all email communications no later than 24 hours from receipt.
* Conduct outbound calls and/or campaigns when directed.
* Thoroughly document all customer transactions in host system.
* Adhere to scheduled shifts to ensure optimal phone coverage.
* Ensure compliance to all regulatory guidelines.
* Safeguard and secure all PHI from misuse in strict accordance with LIBERTYs Information Security Policies and Procedures.
* Follow safety guidelines outlined by LIBERTY Dental Plans Illness and Injury Prevention Program.
Qualifications ***What you'll need:***
* 2+ years in Customer Service/Call Center required
* 2+ years in Dental, Dental Assisting, Treatment Coordinating, or Healthcare highly preferred
* Excellent customer service and communication skills
* Willingness to listen, answer questions, problem solve, and build rapport with our members
* Working knowledge of Microsoft Office (Excel, Word, Outlook) and Solid typing skills (40 wpm)
* Warm, pleasant and enthusiastic phone demeanor
* Ability to multi-task and answer a high volume of inbound calls (no sales!)
* Excellent attendance
* Ability to follow guidelines (HIPAA, etc.)
**** Preferred, but not required:***
* Call center or related background
* Bilingual in Vietnamese, Spanish, Russian, or Chinese (Mandarin or Cantonese) preferred. Ability to speak, read, write and understand English required.
***What you'll receive:***
* Opportunity for career growth as you learn new skills!
* Full-Time regular position with benefits
* Fully-paid employee benefit package (Medical, Dental, Vision, Life, Disability, 401K, Paid Vacation, Sick Time, Holidays and more!)
* Opportunity to learn from leaders in Healthcare
Sponsorship and Relocation Specifications:
LIBERTY Dental Plan is an Equal Opportunity Employer / VETS / Disabled.
*No relocation assistance or sponsorship available at this time.*
Thank you for your interest in LIBERTY Dental Plan. Your application for the Customer Service Representative *OK* (Dental / Healthcare) was received. Were working hard to build collaborative, innovative teams, so were glad youre excited about this opportunity and have applied! Hello !
We require a few assessments to be completed as part of the selection process for this role. Please allow yourself an appropriate amount of time to complete these to be considered further.
Click to access **Member/Customer Service Rep Assessments** via **Criteria**.
We look forward to receiving your results and again, appreciate your interest in our company.
Thank you,
The Human Capital Department
**LIBERTY Dental Plan**
Thank you for your interest in LIBERTY Dental Plan. Your application for the Customer Service Representative *OK* (Dental / Healthcare) was received. Were working hard to build collaborative, innovative teams, so were glad youre excited about this opportunity and have applied! Hello !
We require a few assessments to be completed as part of the selection process for this role. Please allow yourself an appropriate amount of time to complete these to be considered further.
Click to access **Member/Customer Service Rep Assessments** via **Criteria**.
We look forward to receiving your results and again, appreciate your interest in our company.
Thank you,
The Human Capital Department
**LIBERTY Dental Plan**