Job Details
Job Description At WSFS Bank, we empower our Associates to grow their careers, we guide our customers to secure their financial futures, and we actively support our Communities so they can fully thrive
Careers with WSFS Bank offer an inclusive and supportive culture, competitive salaries, opportunities to advance, and more
We are the premiere, locally headquartered bank and wealth management company in the region and are honored to consistently be named a Top Workplace by our Associates, who make a difference every day for the people, businesses, and Communities we serve
We Stand For Service is more than part of our name, it s our mission and our purpose
The ATM Settlement Specialist is responsible for performing all functions required to support over 4,500 ATMs and 2500 Smart Safes funded or managed by Cash Connect within strict deadlines
The Settlement Specialist is responsible for performing all functions required to operationally support over 4,500 ATMs funded or managed by Cash Connect within strict deadlines
The incumbent handles settlement operations for ATMs, including closing cash orders, handling adjustments, filing of claims, processing of general ledger entries, in-depth research, and balancing financial transactions to the database
The Settlement Specialist relies on prior training, experience, and judgment to plan and accomplish goals
The position requires that the Associate independently handle weekly and monthly reporting on exception terminals and escalate issues as needed
The Settlement Specialist must also be able to perform a variety of routine and some non-routine clerical/accounting functions in accordance with standard settlement procedures or related financial areas
The incumbent may participate in projects and may be called upon to assist and train others
Job Responsibilities: Analyze information from internal/external systems, courier, customer, and processor to systematically investigate cash order differences while applying logic and understanding of industry and vendor operations
Accurately process settlement of ATMs and balance transactions to accounts/general ledgers on a consistent basis
Research and resolve at-risk terminals and update all reports accordingly with the required information within timeframes
Deliver clear and concise communications regarding daily discrepancies to customers, couriers, and other Cash connect Associates
Submit claims in accordance with various contractual guidelines to prevent the risk of financial loss to Cash Connect
Provide complete documentation within the Settlement System Contact Log of all customer communications, research, and identify resolution
Escalate all known settlements, general ledger, or communication issues with supporting documentation to Management in a timely fashion
Actively participate in Impact Planning Meetings and assist in the completion of plans
Participate in training sessions that are applicable to Cash Connect processes, including but not limited to products, services, regulations, technology, or processes
When called upon, support other Associates in training efforts and completing daily tasks during high volume times or PTO
Perform other duties as required
Minimum Qualifications: A minimum of an Associate s Degree in Accounting/Finance or 2 years of experience in cash logistics is required
Incumbent will preferably have additional experience in a dependent field (ATM operations, bank operations, retail banking, or another banking capacity)
Must have the ability to identify, research, and resolve complex situations, including but not limited to monetary errors, reporting discrepancies, or terminal malfunction
Requires independent reasoning based on prior experience, analytical skills, and practical knowledge of systems/applications with an awareness of the Cash Connect and Courier processes and rules surrounding them
Requires good oral and written communication skills
Must have the ability to work in a deadline-driven environment while prioritizing various responsibilities effectively
Must be proficient in using Windows and Microsoft software products, specifically Excel, and be able to develop an understanding of in-house applications
WSFS Bank is inclusive and supportive of individual needs
If you have a physical or other impairment that might require an accommodation, including technical assistance with the WSFS Bank Careers website or submission process, please contact us via email at
...@wsfsbank.com
WSFS is an equal opportunity employer
We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics
At WSFS Bank we empower our Associates to forge the careers of their dreams, we guide our Customers to secure their financial futures, and we actively support our Communities so they can fully thrive
We know that when we work together and move forward with purpose a brighter path to the future lies ahead for our Associates, our Customers, and the Communities we serve
WSFS Financial Corporation (WSFS) is a multibillion-dollar financial services company
Its primary subsidiary, WSFS Bank, is the oldest and largest locally-headquartered bank and trust company in the Greater Philadelphia and Delaware region
As of March 31, 2023, WSFS Financial Corporation had $20.3 billion in assets on its balance sheet and $65.6 billion in assets under management and administration
WSFS operates from 119 offices, 92 of which are banking offices, located in Pennsylvania (61), Delaware (39), New Jersey (17), Virginia (1) and Nevada (1) and provides comprehensive financial services including commercial banking, retail banking, cash management and trust and wealth management
Other subsidiaries or divisions include Arrow Land Transfer, Bryn Mawr Capital Management, LLC, Bryn Mawr Trust , The Bryn Mawr Trust Company of Delaware, Cash Connect , NewLane Finance , Powdermill Financial Solutions, WSFS Institutional Services , WSFS Mortgage , and WSFS Wealth Investments
Serving the Greater Delaware Valley since 1832, WSFS Bank is one of the ten oldest banks in the United States continuously operating under the same name.