Job Details
Target start date: Early June
Compensation: $90-110k/yr
Company Description
AdPost is backed by 15 years of leadership experience building revenue-generating tools and products for publishers. Our marketing platform provides local marketing and advertising solutions to thousands of small to medium-sized businesses (SMBs). AdPost's directory-driven marketing technology effortlessly monetizes a publisher's community influence. AdPost creates localized business listings for publishers. Publishers then share in the revenue from the omnichannel marketing solutions that can be accessed by businesses who claim listings. Getting started with marketing can be difficult, especially for business owners who have little time. AdPost is effortless it does the work for its customers through several key features and capabilities. Publishers and local businesses benefit from integrated direct sales teams, native advertising, personalized profiles and deals pages, a Trusted Business directory, email and SMS campaigns, and more. Through a user-friendly dashboard and custom reporting, you and your customers will see what s working and what s not to optimize spend and increase revenue for both.
Job Description
We are seeking a dynamic and experienced Customer Operations Director to drive our customer service strategy and enhance our SaaS business s performance. The ideal candidate will have a proven track record in organizing systems to analyze customer outreach data and translating those insights into actionable strategies that boost product development and net dollar retention.
Key Responsibilities
- Upsell and retain customers.
- Act as an escalation point for clients.
- Lead the development and execution of customer engagement strategies in the marketing and ad tech sectors.
- Drive the creation of personalized and targeted customer experiences, ensuring alignment with our SaaS products.
- Organize and analyze customer interaction data, focusing on marketing and ad tech clients, to identify trends and preferences.
- Translate data insights into actionable strategies, informing product enhancements that cater specifically to our niche clientele.
- Provide a specific example where data analysis influenced a product enhancement, resulting in increased market share and client satisfaction.
- Collaborate cross-functionally to optimize revenue streams, leveraging customer insights to identify upsell and cross-sell opportunities.
- Implement retention strategies based on customer behavior analysis, ensuring long-term client relationships and maximizing customer lifetime value.
Qualifications
- Bachelor s degree in Business, Marketing, or related field; Master s degree preferred.
- Proven experience in customer ops leadership, with a focus on data-driven decision-making.
- Strong analytical skills and the ability to transform data insights into actionable strategies.
- Exceptional communication skills, with the ability to articulate complex data-driven concepts clearly.
- Experience managing and leading a team is critical to the success of this role.
Additional Information
- Location: Hybrid in Nashville, TN is a huge plus, but may make an exception for the right candidate
- Competitive salary and performance-based bonuses
- 9 company holidays
- Healthcare benefits
- 401k
- Learning and career growth opportunities
- Regular company outings - lunch and happy hours!
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.