Job Details
6 TECH is custom audio, video, and IT technology solutions provider based in Sioux Falls, SD. We are innovative, creative, fast-paced and our goal is to provide reliable, high quality products and managed services to our customers.
Our work environment includes:
- On-the-job training
- Growth opportunities
- Relaxed atmosphere
- Casual work attire
The Service Technician is primarily responsible for the installation, setup, and support of new customer technology components, systems, and services. Service Technicians also work regularly with customers both remotely and on premises to support various existing home and office technologies including audio, video, network, IT and security systems.
Responsibilities:
- Perform on-site installation of new or replacement audio, video, and security equipment at customer home and office locations per design or bid specifications.
- Install and maintain various network and computer hardware components and software systems to support highly reliable home and office networks.
- Provide remote customer support via email, phone, and online trouble ticket systems to assist with customer questions, problems, or requests.
- Monitor customers system performance and create and track customer support tickets to notify customers of various system failures, outages, or service degradations.
- Collaborate with customers and other internal and external stakeholders to assess the efficiency and functionality of new and existing technology systems.
- Research and attend training on new technology solutions as well as test new hardware and software to support constantly changing customer technology needs.
- Ensure that customer and internal company systems and policies are secure and compliant with relevant regulation standards, and maintain customer privacy.
- Document installations, designs, and processes for ongoing support and knowledge transfer to customers and other employees.
Necessary Skills & Qualifications:
- 3+ years of experience installing audio, video, and network equipment
- Familiarity with IP networking components and technologies
- Working knowledge of Microsoft Windows, Microsoft Office, and related software
- Strong problem-solving and troubleshooting skills
- Excellent communication and interpersonal skills
- Strong attention to detail
- Ability to work effectively under pressure
- Desire to learn new skills and adapt to new technologies
- Ability to climb ladders with tools or other objects
- Ability to work independently and as a part of a team
- Ability to regularly lift or move heavy items (40+ pounds)
- High school diploma or equivalent
Note: This job description is not intended to be all-inclusive. The employee may be required to perform other duties as assigned by their supervisor.