Job Details
**It's fun to work in a company where people truly BELIEVE in what they're doing****!**
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This position is currently available for work at home to candidates that reside in the following states: Ohio
The Specialist, Delivery Operations role is responsible for leading and providing direction, solutions and education for their job function, in Delivery Operations which includes Procurement, Fulfillment and Personalization, Statement and Letters Capabilities, Material Intake/Review, Capability Servicing and Accuracy Review, and Strategic Sourcing. The Specialist collaborates with key stakeholders, internal customers, clients, and vendors to develop proactive solutions that manage costs, reduces risk and provide a competitive advantage. The Specialist takes initiative on creating an environment that teaches and educates associates by providing feedback and guidance. This role will lead training and onboarding of new associates.
Distinctions:
Letters/Statements - Manages complex escalated issues and their resolutions initiated either as the result of a specific client request or the identification of an issue through other internal sources. Communicates both with brand partners and internal partners at various levels of the business. Drives proactive solutions based on historical trends and ensures information is used within team. Maintains productive and successful working relationships with internal and external partners. Facilitates key learning sessions for team, designed to identify issue duplicity, reoccurrence and general repetitive trends. Identifies areas where efficiencies could be formed and taking appropriate measures to put those in place and building process documentation.****Job Description****
**Essential Job Functions**
*Process and Project Management* - Actively evaluates current processes and procedures for improvements and efficiencies ; leads the efforts to improve them when appropriate. Provides solutions to problems encountered in the work. Works with ambiguity and collaborates appropriately. Works with other areas of the organization to determin e how best to utilize and interface with the team. Leads exploratory efforts and the investigation of new issues, programs, projects, products, verticals and processes.
*Documentation/Quality Assurance* - Leads effort to create and modify the documentation of content for internal and external use. Works directly with Compliance and Legal to incorporate any regulatory changes that impact the area. Escalates issues and risks to timelines and provides solutions to keep projects on track. Actively communicates updates and enhancements to business partners and the team.
*Relationship Management* - Actively cultivates strong working relationships with all points of contact and their associated teams, internal teams, clients and third-party vendors . Partners with resources across legal, compliance and various business units to ensure adherence to regulatory requirements. Provides guidance on their capabilities and maintains business perspective in the face of challenges and pro-actively contributes to building a high-performing and positive team atmosphere. Recognized as an expert in own area within the organization.
*Forecasting Planning and Risk Management* -Develops best practices through industry research and direct interactions with partners. Leads training and education efforts for the impact areas. Provides feedback and recommendations for resolving issues. Develops best practices through industry research and direct interactions with partners. Leads training and education efforts for the impact areas. Leads problem identification and resolution skills with ability to minimize recurrence.
**Reports to:** Manager or above
**Working Conditions/ Physical Requirements:** Normal office environment; some travel may be required (up to 15% annually)
**Direct Reports:** None
**Minimum Qualifications** :
High School Diploma or equivalent education
Three or more years Financial Services Industry or Operations
**Preferred Experience:**
Bachelor Degree or equivalent experience in Business, Marketing, Information Technology
Five or more years experience in Financial Services Industry or Operations
Two or more years experience with Leading initiatives or client facing responsibilities
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****Disclosure of COVID-19 vaccination status will be required after acceptance of a conditional offer of employment except where prohibited by applicable law. Starting January 2022 and to the extent allowed by applicable law, the Company will require all associates who will be on-site or who will travel or interact with others in person as part of their job duties to either be fully vaccinated against COVID-19 or undergo at least weekly testing. The Company is an equal opportunity employer and will consider reasonable accommodations where required by applicable law.****
******About Alliance Data Card Services******
** provides market-leading private label, co-brand, general purpose and commercial credit card programs, digital payments and Comenity-branded financial services. Using the industrys most comprehensive and predictive data set, advanced analytics, and broad-reaching capabilities, Alliance Data Card Services has been helping partners increase sales and provide greater value to their customers for more than 30 years. Follow Alliance Data Card Services on , , and .**
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******About Bread******
**A division of Alliance Data, is a leading digital payments company that works with merchants and partners to personalize payment options for their customers. Through its full-funnel recommendation engine, Bread empowers merchants to sell more, improve conversion and lift average-order-value. Follow Bread on and .**
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**Alliance Data Card Services and Bread are a proud part of the Alliance Data enterprise, an S&P MidCap 400 company that consists of businesses that together employ approximately 8,000 associates worldwide.**
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* **Alliance Data offers a competitive salary, a comprehensive selection of benefit options including 401(k).**
* **All job offers are contingent upon successful completion of credit and background checks.**
* **Alliance Data is an Equal Opportunity Employer.**
* **Alliance Data will provide accommodations to applicants needing accommodations to complete the application process.**
* **Any applicant offered employment will be required to establish that they are legally authorized to work in the United States for Alliance Data.**
* **Alliance Data participates in E-Verify.**
* **Alliance Data will consider for employment qualified applicants with criminal and credit histories in a manner consistent with the requirements of all applicable laws, including the City of Los Angeles Fair Chance Initiative for Hiring Ordinance.**
* **Alliance Data complies with the Americans with Disabilities Act (ADA), as amended, and all applicable state/local laws. Applicants with disabilities may contact Alliance Data to request an arrange for accommodations. If you need assistance to accommodate a disability, you may request an accommodation at any time. Please contact the Recruiting Team at ...@alliancedata.com .**
**Job Family:**
Delivery and Vendor Operations**Job Type:**
Regular