Job Details
WHO WE ARE
We re not in the wing business. We re in the flavor business. It s been our mission To Serve the World Flavor since we first opened in 1994, and we re just getting started. 1997 saw the opening of our first brand partner operated Wingstop location, and by 2002 we had served the world one billion wings. It s flavor that defines us and has made Wingstop one of the fastest growing brands in the restaurant industry.
Above all else our success is largely due to our people and our core values, or what we call The Wingstop Way, of being entrepreneurial, service-minded, fun, and authentic. We believe having a strong people foundation centered on these collective values creates a crave-worthy culture and talented team, as well as ensures our brand is poised for accelerated growth. We all win together.
YOUR IMPACT
The New Market Entry Manager is a key member of the AMERICAS regional team. The region has responsibility across 130+ restaurants and works closely with APAC and EMEA regions. A great New Market Entry Manager is a collaborative and energetic relationship-builder with strong operational know how and ability to drive KPIS such as SSSG, Brand Audits and guest satisfaction scores. The New Market Entry Manager will take ownership of the market entry training, launch and on going support of the Puerto Rico market.
WHAT YOU LL DO
- Lead New Market Entry training for Store Teams in the AMERICAS region and provide project support for New Market Entries including Puerto Rico and future market expansions.
- Support existing markets to provide on the job training interventions, coaching and support on key operational projects
- Collaborate with other Departments to ensure new stores are set up for success.
- Travel regularly (50-70%) to Brand Partner restaurants within region to provide appropriate coaching, training, education, and development tools. These visits also serve to ensure brand protection in all areas.
- Collaborate with Brand Partner Store Teams to safeguard proper standards regarding effective restaurant operations, guest experience, safe food handling and implementation of training programs for management and team members.
- Recognize challenges and recommend solutions to create efficiencies within restaurants.
- Other duties as assigned such as new equipment training, collating of key metrics during trials, supporting the QSC brand audit program across the region and creation of standard operating procedures for new equipment and processes.
- Travel required to new emerging markets, Puerto Rico primarily, but also including Canada and Mexico.
WHO YOU ARE
HUMBLE: You feel there is always opportunity to further your personal and professional growth. You are an ongoing learner who exhibits an insatiable curiosity and an interest in self-improvement.
HUNGRY: You have a fire in you to keep pursuing excellence, particularly in a fast-paced, dynamic environment. You have 5+ years of restaurant management experience, Store Team training and enjoy the experience of travelling to different countries and working with different cultures.
SMART: You have a high degree of emotional intelligence, an exceptional ability to convey ideas and a collaborative & engaging training style.
SERVICE-MINDED: You consider others at every turn by exercising your responsibilities in an energetic, proactive and organized way. You have a collaborative leadership style, with the Customer & Brand Partner at the heart of everything you do.
ENTREPRENEURIAL: Experience of New Market set up is advantageous but more importantly, you are able to provide calm leadership in a fast paced, ever-changing environment & help to find solutions when things don t go to plan.
A DAY IN THE LIFE
So, what does all in a day s work look like to a Wing Expert in this role? Your day could shape up somewhat like this:
- Frequent use of a computer and other technology essential to the successful completion of your everyday role responsibilities.
- Frequent use of mental energy while working with Restaurant teams in New Market Entry training, Ops Excellence Checks & training in new processes.
- Routine use of physical energy while traveling throughout the region including some extended stays of a few weeks in New Markets across the AMERICAS region.
- Able to work both independently and Collaboratively.
BENEFITS
Flavor Perks:
- Unlimited paid time off for exempt employees
- One paid volunteer day of your choice
- Competitive bonus structure for eligible roles
- Team member stock purchase plan
- Health savings or flexible spending account options
- 401k (dollar for dollar on the first 3% and then 50 cents on the dollar for the next 2% for team member contributions up to 5% of eligible compensation)
- Comprehensive medical, dental, and vision benefits
- Basic life and AD&D insurance provided
- Pet insurance
- Education Assistance
- Wellness reimbursement program
- Paid maternity and paternity leave
Fun is the best flavor:
- Discount on Wingstop gift cards
- Discounts at Under Armour, FitBit, NFL, and NHL
Wingstop provides equal opportunities for everyone that works for us and everyone that applies to join our team, without regard to sex or gender, gender identity, gender expression, age, race, religious creed, color, national origin, ancestry, pregnancy, physical or mental disability, medical condition, genetic information, marital status, sexual orientation, any service, past, present, or future, in the uniformed services of the United States (military or veteran status), or any other consideration protected by federal, state, or local law.