Job Details
AKA Hotels+Hotel Residences is on the lookout for a talented Conference Services Manager to join our dynamic team at Hotel AKA Alexandria! This pivotal role involves overseeing conference services, nurturing relationships with small groups, and providing essential sales support, be responsible for servicing the property s top accounts and securing group business.
Hotel AKA Alexandria opened in 2023 and presents a dramatic new addition to historic Old Town, Alexandria. Designed by visionary architect Piero Lissoni, our brand-new accommodations set new standards in sophisticated luxury, with thoughtful lifestyle amenities, unique experiential programs, and unmatched service. The hotel features 180 rooms and suites and 14,000 square feet of flexible meetings and events space including a.terrace, a unique outdoor venue.
Team Member Responsibilities
- Primary contact for meeting and event planner after signing of group contract and responsible for planning/finalizing details until after group departs, ensuring a successful group and repeat bookings
- Partner with Food and Beverage, Accounting, and Front Office Operations daily to communicate updates to billing procedures, menus, meeting space set-up, and VIPs
- Audit group contract and Delphi contacts and bookings, to ensure accuracy of dates, VIP requests and blocked meeting space
- Process Banquet Event Orders in a timely manner for the clients, happily accommodating any changes that are within scope and communicating with team
- Distribute Banquet Event Orders and group resumes to appropriate hotel departments to facilitate efficient purchasing, planning, and employee scheduling
- Available to meet with clients for pre-convention meetings as required, and host the meeting to include Department heads, upon client request
- Assists Director of Sales and Director of Food and Beverage with menu recommendations and updates as needed
- Partner with team to field group leads and quote, book, and service social and small corporate group blocks at Hotel AKA Alexandria.
- Following group conversion, provide planning and onsite services as requested
- Partner with Catering Manager to further drive social events from existing group contract blocks
- Support Business Travel segment as requested to include providing administrative support during RFP season ensuring leads are responded to in a timely manner, ensuring internal CRM system is up to date and rates are loaded
- Join weekly area sales meeting to review all segments, forecasts, and collaborate on forward-thinking actions
- Prepare reports and additional tasks as required by the Director of Sales
Skills and Qualifications:
- Bachelor's degree from a four year College or University preferred
- Minimum 2-3 years in hospitality required, preferably in a sales or operational setting
- System knowledge preferred in Windows, Opera PMS, Social Tables, and Delphi
- Strong guest service, problem-solving, and decision-making skills
- Must be energetic, self-starter, and detail-oriented with exceptional interpersonal skills.
- Excellent verbal and written communication skills
- Strong time management, and organization skills with an emphasis on attention to detail
- Ability interact with a diversified group of people both internally and externally
- Adaptable to daily frequent changes in a fast-paced environment
- Flexible schedule required based on client needs and time zones
AKA Hotels + Hotel Residences is a part of Korman Communities, a family owned and operated company, we consider our Team Members the most important asset. With over 100 years of history and experience behind us we re are looking for Team Members ready to join our family.
AKA Hotels provide short stay accommodations with a high quality, livable experience. AKA Team Members enjoy generous PTO; Health; Dental; Vision benefit plans and 401(k) with Company match. We recognize and promote top performers because we know that our success is due to your achievements.