Job Details
Overview:
KADANT BLACK CLAWSON LLC is an established leader in equipment and systems for the international pulp and paper process industries. For 150 years, weve helped our customers reduce their input costs and improve efficiency through innovative products and technologies. Our sustainability efforts have been nationally recognized, and Kadant is also listed on the New York Stock Exchange (KAI). Our state-of-the-art manufacturing facility is located in Lebanon, OH, where we design and manufacture our products for customers across the globe.
We currently seek to fill the position of IT Intern - Technician to perform all Level 1 IT support activity for the Company in the areas of systems and application administration, configuration and maintenance, personal computing, hardware maintenance, and all other aspects of data processing, all while advancing KBCs mission of being a forward-thinking, collaborative, and ethical business.
Responsibilities:
- Primary responsibility is to build and load software on PC workstations, laptops, and I-devices.
- Serves as the point of contact for the Kadant Black Clawson IT Help Desk and provides Level 1 PC technical support on all KBC systems, performing response to all IT service tickets, ensuring ticket completeness/quality, first call resolution to standard problems, and escalation when appropriate.
- Diagnoses/resolves PC and related peripheral issues with at-the-desk presence when appropriate.
- Acts as the local and remote first call fix for all documented, recurring incidents on any software/system.
- Configures and manages periodic standard report generation of/on the KACE service desk system.
- Documents effective/approved resolutions to recurring incidents and posts to the support repository.
- Provides end user support for a number of MAC products such as iPads, iPhones, and a limited number of apple computers.
- Assists as required with deployment and support of cell phones.
- Seeks to maintain functionality and availability of all end user devices.
- Maintains software documentation and procedural documentation for the IT department.
Qualifications:
- Excellent verbal and written communication skills.
- Excellent interpersonal and customer service skills.
- Excellent organizational skills and attention to detail.
- Excellent time management skills with a proven ability to meet deadlines.
- Strong analytical and problem-solving skills.
- Ability to function well in a high-paced and at times stressful environment.
- Proficient with Microsoft Office Suite or related software.
- Demonstrates KBC values of personal accountability, discipline, trust, and proactive action.
- Pursuing a degree in Information Technology, Computer Science, or a related field.
- Basic knowledge of computer hardware components and operating systems.
Equal Opportunity Employer M/F/Disability/Veteran