Job Details
**Customer Experience Coordinator**
**Department:** Customer Care **Location:** Pawtucket, RI
***Text PFX45 to** **(401) ###-#### to apply now! Pet Food Experts online application must be completed in order to be considered for this position.***
Pet Food Experts is growing! As the leading distributor of pet food and supplies to independent retailers, we value strong, long-lasting relationships with our customers and vendors. Our Customer Experience Department is an integral part of this goal. We are hiring for a Customer Experience Rewards Specialist in our Pawtucket, RI Headquarters.
**EMPLOYEE BENEFITS & PERKS:**
* Full benefits package (medical, dental and vision), PTO, 401(k)
* Paid Holidays
* Employee discount on pet food & supplies
* No weekends!
**SCHEDULE:** Monday - Friday, 8:30am to 5:00pm
The Customer Experience Coordinator is responsible for the vetting, set up, and maintenance of all sales accounts at Pet Food Experts. As the first point of contact for many of our retailers, the Customer Experience Coordinator begins the development of a positive business relationship while working collaboratively company-wide to properly set up and maintain our accounts.
**SUMMARY OF ESSENTIAL FUNCTIONS**
* Communicate daily with potential customers by telephone and email to vet, approve, deny, and set up Pet Food Experts accounts
* Coach customers through the new account process
* Respond to requests and inquiries from prospective customers
* Set up and retain records of contact for all accounts with the highest level of accuracy
* Collaborate with Customer Experience Manager, Coordinators, and Representatives, Marketing, Transportation, Distribution Centers, Accounting, Customer Experience Operations, and Outside Sales Teams to ensure flawless account creation and maintenance
* Assist with distributing emails to appropriate representatives from the orders, customer care and coupon email groups as necessary
**ACCOUNTABILITIES AND SUPPORTING ACTIVITIES**
* Gain understanding of customer-base and market to effectively approve and deny accounts
* Organize all supporting documents for appropriate customer set up or account changes
* Make contractual decisions
* Complete web-based research on potential customer accounts
* Perform credit checks on potential customer accounts
* Leverage technology to aid in decision-making and data analysis processes, account set up, and maintenance
**KNOWLEDGE, SKILLS AND ABILITIES REQUIRED**
* Strong written and oral communication skills
* Superior customer service focus
* Professional telephone, email, and interpersonal skills
* Strong decision making skills
* Demonstrated ability to achieve responsibilities and meet deadlines
* Positive team player
* Excellent multi-tasking and organizational skills
* High attention to detail
* Solid computer skills, Google Suite and CRM experience a plus
**Education**
* High School Education or equivalent required, college degree a plus
**Experience**
* Minimum 1 year of experience interfacing with customers in a professional environment.
*Any offers of employment are contingent upon passing a required background check
*If you are qualified and excited about our opportunities, please apply by clicking on "Start Your Application" below or visit our website and click on our Careers page to complete an application. We are not able to speak to all applicants personally, however, if we would like to reach you, we will contact you directly. Thank you for your interest!*