Customer Experience Director

Job Details

Our client, a growing packaging company in Northern Illinois is looking to add a Customer Experience Director to their team. You would play an important role in ensuring the satisfaction, retention, and growth of their customer base. Additionally, you would be responsible for overseeing the accountability of departmental metrics for their Customer Success and Sales Operations departments.

Responsibilities:

• Lead the identification and pursuit of new sales opportunities to drive revenue growth
• Develop and implement strategies to optimize sales processes and increase efficiency
• Collaborate with the sales team to set ambitious targets, track performance, and drive results
• Maximize the use of the ERP system to identify areas for efficiency improvement
• Source new quotes and oversee timely responses to RFQs and bid requests
• Delegate tasks effectively and drive deadlines for the sales operations team across multiple projects and materials
• Oversee day-to-day customer orders and interactions to ensure exceptional customer experiences
• Manage departmental sales order and purchase order entry and confirmations
• Enhance customer satisfaction and loyalty by engaging in activities that monitor performance indicators and manage sales tracking tools
• Develop and execute customer retention strategies to drive loyalty and retention rates
• Proactively identify opportunities to add value to customer relationships and enhance satisfaction

Qualifications:

• Comfortability utilizing ERP, CRM, Excel, and Microsoft Office
• 3+ years of sales support experience
• Distributor operations experience
• Packaging industry experience is a PLUS

 QuickSource Recruiting Solutions

 05/18/2024

 Schaumburg,IL