Job Details
A health services network in New Jersey is currently seeking a personable and hardworking professional to join their growing team as their new Call Center Supervisor.
About the Opportunity:
- Schedule: Monday to Friday
- Hours: 8am to 6:30pm (5pm on Fridays)
- Setting; Hybrid; 2 days in office (Tues & Wed), remote Monday, Thursday, and Friday
Responsibilities:
The Call Center Supervisor will be responsible for:
- Hiring, coaching, and developing Customer Service Agents (CSAs)
- Ensuring compliance with call center objectives, performance standards, and policies
- Handling difficult calls and complaints, providing guidance to CSAs
- Identifying operational issues and suggesting solutions
- Monitoring and evaluating agent performance, providing coaching and corrective action
- Analyzing data to assist management in determining call center goals
- Performing other duties, as needed
Qualifications:
- 2+ years of experience working in a Medical and/or Dental Call Center environment
- Associate's Degree
- Solid problem-solving skills
- Great interpersonal skills
- Excellent communication skills
- Strong attention to detail
- Highly organized
Desired Skills:
- Bachelor's Degree
- Experience with Claims Processing
- Knowledge of Dental Insurance industry