Job Details
Clayton Services is searching for a Service Support Assistant to join a thriving company in Northeast Houston. The Service Support Assistant will be responsible for reporting work tickets and technicians' time into QuickBooks and customer tracking systems while overseeing the daily interactions with specific customer accounts, as well as assisting the Service Manager with a variety of assignments.
Job Type: Temp-to-Hire
Pay Rate: $18.00 - $20.00/hour
Benefits: Medical, dental, vision, 401K, PTO, and more!
Service Support Assistant Responsibilities:
- Work with a select set of customers to ensure billing is done accordingly.
- Receive daily assignments from the Service Manager.
- Assist with existing and potential new customers.
- Provide backup for Service admins in billing accounts.
- Responsible for pulling technician's time and processing in Track, assigning work order numbers, and allocating time for each technician.
- Work with clients to ensure invoices are correct and Service Entry Sheets (SESs) are created.
- Responsible for billing all customers and ensuring all invoices are submitted on time.
- Communicate with technicians to ensure work tickets are received on time.
- Prepare timesheets for payroll every other Monday.
- Perform other duties as assigned.
Service Support Assistant Skills and Abilities:
- Excellent verbal and written communication skills.
- Excellent interpersonal and customer service skills.
- Excellent organizational skills and attention to detail.
- Strong analytical and problem-solving skills.
- Proficient with Microsoft Office Suite or related software.
Service Support Assistant Education and Experience:
- High school diploma required.
- 2 years of industry experience required.
Service Support Assistant - This is an excellent temp-to-hire opportunity. The position is paying a competitive salary immediate need. Apply today!