Job Details
Job Description
DUTIES and RESPONSIBILITIES
Actively patrols assigned sections looking for opportunities to surprise and delight guests, While, enhancing guest's slot entertainment experience by creating a fun, high-energy environment through the celebration of slot wins and building players' perception of luck.
Displays attentive, upbeat, and enthusiastic behavior during each "Moment of Truth" interaction throughout the shift.
Develops customer loyalty by delivering unparalleled guest interactions as directed by company trained initiatives.
Clearly communicates functionality of Slot Floor (i.e., Fast Cash - ticket in/ticket out).
Responds to the right customers in the right order for service requests including slot dispatch, slot candle lights, radio, and customers while meeting or exceeding department service standards.
Verifies and countersigns hand paid jackpots.
Resolves guest complaints through the use of "Service Recovery" with a sense of urgency and empathy with approved levels of authority.
Keeps slot areas clean, secure, and well maintained.
QUALIFICATIONS:
High School Diploma or equivalent.
Must be 19 years of age.
Must demonstrate a high level of technical proficiency.
Must be able to add, subtract, and multiply large amounts of money at a rapid and accurate rate.
Professional appearance, excellent personal hygiene and phone etiquette is a must.
Courteous, friendly, outgoing personality is essential.
Good organization and communication skills required.
Accuracy and attention to detail is necessary while working in a loud, fast-paced environment.
Constant public contact with frequent interruptions.
PHYSICAL, MENTAL AND ENVIRONMENTAL DEMANDS:
May be subjected to high noise volumes, flashing or bright lighting, and guest conflicts. Work in a fast-paced environment and will require all forms of dexterity and mobility throughout all shifts.