Job Details
Jewelry Consultant Chestnut Hill, MA
Luxury Retail Sales Experience: Minimum of one year of experience in luxury retail sales.
Weekend Availability: Willingness to work weekends. Most schedules for this position are from 10:00 AM to 7:00 PM, including weekends.
Join one of the most rapidly expanding jewelry companies in the United States.
- Unlock the potential to earn substantial quarterly bonuses, ranging from $1,000 to $1,500.
- Enjoy a robust benefits package, including comprehensive coverage for medical, dental, vision, paid time off (PTO), and holidays.
Communication and Presentation Skills: Excellent communication and presentation skills are essential for this position.
As a Jewelry Consultant, you will play a pivotal role in guiding customers through their jewelry purchasing journey, delivering memorable and personalized experiences. Your responsibilities include:
Customer Guidance: Assist customers in making purchases through both in-person and virtual appointments, ensuring each interaction is personalized and unforgettable.
Sales Lead Management: Effectively handle a high volume of incoming sales leads to achieve individual and team goals and revenue targets.
Online Customer Support: Proactively respond to online customer inquiries, offering sales assistance via live chats and phone calls, with a focus on providing a luxury customer experience that reflects the quality of our products.
Continuous Improvement: Review customer feedback surveys and online reviews, collaborating with your leaders to enhance the customer experience and improve sales performance.
Sales Strategy: Employ sales strategies and innovative problem-solving techniques to guide customers through various purchasing decisions, including ring settings and diamond selections.
Product Knowledge: Develop and showcase extensive product knowledge, particularly concerning our diamonds, gemstones, and fine jewelry.
ERP Utilization: Efficiently use our ERP system to manage tasks and facilitate cross-functional communication.
Brand Advocacy: Serve as a brand advocate, sharing our mission of creating a more sustainable, transparent, and compassionate jewelry industry.