Job Details
The Inside Sales Manager is responsible for managing all aspects of the Inside Sales department as well as contributing to the sales growth of the organization. Develop and recommend customer service policies and procedures and seek senior management approval when needed. Apply experience and judgment in the interpretation and application of senior management directives. Work independently and meet set goals. On issues of major impact or technical complexity, may either handle directly, research and present to upper management, or refer to the appropriate internal experts for resolution.
Essential Functions
Recruit, evaluate, train, coach, and retain outstanding Inside Sales department employees; supervise team in accordance with company policies and procedures. Resolve interpersonal issues within department, escalating if required.
Adjust staffing needs for the inside sales team to meet desired service levels. Conduct employee interviews, facilitate orientations, and make decisions to hire or fire staff.
Monitor and verify that all customer contact (orders, quotes, RMAs, credits, etc.) are handled in a timely, professional manner and to the satisfaction of executive management and customers. Develop/interpret company policy in connection with questions arising from orders, RMAs, and credits from the inside sales team when it exceeds their authority or experience.
Establish and execute product, policy, and computer training. Monitor employee productivity and motivate team to reach goals. Monitor/report sales metrics to senior management (identify opportunities/concerns).
Responsible for making sure the Outside Sales team is successfully supported by the Inside Sales team.
Maintain document control of Inside Sales work instructions.
Actively prepare quotes to meet customer requirements.
Additional Job Responsibilities
Assist with updating pricing, proofreading the product catalog, and overseeing the creation and maintenance of price lists and customer list within ERP and CRM.
Assist with part number creation and maintenance.
Evaluate, develop, and implement process improvement principles.
Assist with mailing notifications to customer base on new products, price increases, or other important company updates.
Compile department metrics, lead team meetings, send out Inside Sales meeting notes, and handle department scheduling.
Preferred Qualifications
Bachelor s degree or an equivalent combination of education, training, and experience
5+ years of experience in a customer service and/or sales role; valve/actuator industry preferred
2+ years of experience managing/supervising a customer service or equivalent function
Computer literacy; experience with Word, Excel, etc.
Strong written and oral communication skills
Exceptional people skills
Ability to multi-task
Strong sense of organization, follow through, and attention to detail
Team player
Strong work ethic, leading sales team by example
Strong decision making and analytical abilities
Strong communication/listening skills
Ability to work and thrive in a fast-paced environment
Strong ability to handle complaints and unpleasant customers
Professional attitude with customers, direct reports, and co-workers
Strong conflict resolution skills; ability to maintain a balance between company policy and customer benefit in decision making
Preference given to candidates in the Greater Houston Area and Baton Rouge/Geismar Area. No relocation paid.
Competitive compensation package commensurate with experience.
Company-paid healthcare/dental/vision for employee, 401(k) w/ match, paid vacation, among other benefits
Equal Opportunity Employer
***NOT WORKING WITH RECRUITERS ON THIS POSITION***