Job Details
Summit Human Capital is seeking a highly motivated Desktop Support Technician to support one of our federal clients and the ideal candidate will meet the following criteria:
Requirements:
- Ability to go on-site in Boston, Massachusetts (5x a week).
- Ability to pass a federal background check and obtain a Public Trust Security Clearance.
- 5+ years of technical support experience with Windows and Mac.
- Experience with Active Directory shared file administration.
- Experience with an enterprise Windows 10 print-server environment with multiple printers.
- Experience with upgrading end-user computer systems.
- Experience using ServiceNow for managing various tickets.
Responsibilities:
- Provide end-user support to 150+ employees in-office daily.
- Apply basic diagnostic techniques to troubleshoot problems and recommend solutions.