Job Details
**Customer Support Associate**
* DKI Jakarta, ID
* Full-Time
* Customer Success
* Customer Support Associate
About Nimbly ()
A mobile solution that automates workflows, improving efficiency and generating cost savings by providing data-driven insights from field operations remotely and in real-time.
Built by passionate founders and VC-backed, Nimbly enables best-in-class companies like KFC, 7-Eleven, Under Armour, and Cargill to be more agile, deploying digital routines for its front liners to deliver consistency of product quality and customer experience.
Nimbly is looking for results-driven Customer Success Support. Join our growing team and help us raise the bar on quality.
What you will do here
* Work with customers to identify product issues and advise on the solutions
* Identify bugs & help customers to troubleshoot
* Record every support request and provide labels and priorities according to the requested category
* Keep up-to-date on Nimbly product offerings and the latest technology in order to provide relevant solutions to help our customers
* Work with Customer Success to maintain superb customer experience and feedback for product improvement
* Liaise with Development team for bug troubleshooting
* Work with the Marketing team to develop the product knowledge base
Customer Success Support Requirements
* You have at least 1 year of previous experience as a Customer Support
* Having experience in tech troubleshooting, handling clients over the phone, and have a strong follow-up game
* Solution-focused, responsible, and reliable
* High level of comfort with technology and able to learn new technologies quickly
* Excellent written and verbal communication skills
* Motivated by the opportunity to be part of a fast-moving, entrepreneurial team
* Experience supporting the enterprise software industry strongly preferred
* Have the excellent interpersonal skills and highly organized person
Benefits at Nimbly
* Competitive net salary and private insurance
* Remote work with flexible working hours
* Dynamic and fun working environment