Information Technology Help Desk - Robert Half

Responsibilities:

Provide first-level technical support to clients via phone, email, and text message.
Diagnose and resolve technical issues related to hardware, software, and network systems.
Assist clients with account setup, password resets, and system configurations.
Troubleshoot connectivity issues and provide guidance on network troubleshooting.
Document all support interactions, including details of the issue, troubleshooting steps taken, and resolution provided.
Escalate complex technical issues to the appropriate team members for further investigation and resolution.
Follow up with clients to ensure that technical issues have been successfully resolved and provide additional assistance as needed.
Collaborate with other IT team members to identify recurring technical issues and develop solutions to prevent future occurrences.
Stay up-to-date on the latest technology trends and best practices in IT support.

Qualifications:

Bachelor's degree in Information Technology, Computer Science, or related field preferred.
Previous experience in a technical support role, preferably in an IT help desk environment.
Strong knowledge of hardware, software, and network troubleshooting techniques.
Proficiency in using help desk software and ticketing systems to manage support requests.
Excellent communication skills, both verbal and written.
Ability to multitask and prioritize tasks in a fast-paced environment.
Strong problem-solving skills and attention to detail.
Ability to work independently and collaboratively as part of a team.
Customer-focused mindset with a passion for delivering exceptional service.

Robert Half

05/10/2024

Memphis,TN