Job Details
IT Training and Learning Specialist
Position Overview
Seeking an experienced IT Training and Learning Specialist to join our Digital Transformation team to design, develop and deliver engaging training programs and material. The ideal candidate will have a blend of creative, technical, and interpersonal skills and will be a driving force in ensuring the successful adoption and utilization of our digital solutions.
Responsibilities
Strategy and Planning:
- Formulate training strategy and plans harmonizing with Organizational Change Management and IT strategy, ensuring alignment with broader business objectives.
- Spearhead end-to-end management of training lifecycles, encompassing a comprehensive understanding of organizational objectives, user needs, and behavior. This includes creating training materials, facilitating training, supporting users, and tracking metrics to ensure strategic alignment and effectiveness.
Project Management:
- Manage multiple projects simultaneously, ensuring timely delivery of high-quality training support.
- Prioritize tasks to meet deadlines and adapt to changing organizational needs.
Facilitation:
- Assist in the facilitation of activities related to training, ensuring a smooth and effective learning experience.
- Collect, organize, and maintain all training materials, ensuring accessibility and version control.
- Develop and maintain a comprehensive repository of training resources.
Collaboration:
- Work closely with subject matter experts to understand training requirements and content.
- Collaborate with trainers to enhance the overall quality of training programs.
- Collaborate with Strategic Communication Specialist to enhance the overall quality of training programs.
Feedback and Improvement:
- Collect feedback from trainers and participants to continuously improve training programs.
Metrics and Reporting:
- Establish key performance indicators (KPIs) for training efforts and regularly report on the success and areas for improvement.
- Use data-driven insights to optimize future training strategies.
Qualifications
- Bachelor's degree in Communications, Marketing, or a related field.
- Proven expertise in supporting training programs for diverse audiences.
- Excellent communication and presentation skills, with the ability to convey technical information in an accessible manner
- Strong understanding of modern IT systems, applications, and digital tools.
- Experience with Enterprise Resource Planning (ERP), Expense solutions, Human Resource Management (HRM), and mobile barcoding solutions would be beneficial
- Familiarity with learning management systems (LMS) and e-learning platforms
- Certifications in training and development (e.g., CTT+, CPLP) are a plus