Job Details
Technical Support Level 3
We are searching for an IT Support Specialist to join our team! You will use your hands-on IT expertise within a team engaged in providing hardware and software support to Lionbridge employees in the Americas region. You will assist your colleagues by providing escalated support of hardware and software assets and inventories; providing escalated support for desktops and laptops, as well as providing support for servers and networking equipment. You will follow and help create policies and procedures and provide mostly remote hardware and software support.
What You Will Do:
- Follow and build on policies revolving around accounts and onboarding practices
- Aid in requests and guidance from other team members on server and networking
- Build, configure and ship servers, storage devices and networking equipment in accordance with departmental standards
- Provide escalated support for local and remote hardware and software support for Lionbridge employees and partners in the Americas region based on ticket management in the ticketing system
- Resolve user-identified problems through troubleshooting, root-cause analysis, and solution implementation
- Diagnose, troubleshoot, and maintain all hardware and software-related issues on-site and remotely
- Assist in documenting IT technical instructions, processes, and procedures
- Ensure inventory and tracking system is always up to date
To Be Successful You Will Have:
- 5-7 years of hands-on experience in hardware and software support
- Exceptional customer service skills and ability to work well with all levels of the organization
- Experience with Active Directory, network connectivity devices, and server and server software management practices
- Experience with IT security best practices
- Understanding of ITIL fundamentals and practices
- Self-motivated with a demonstrated ability to work independently and as part of a team
What you can expect in return:
- The opportunity to work with world-leading companies, opening the door to limitless opportunities.
- Working with a Forbes-listed World-Leader in Best Remote employer , Top employer of Women and Top employer for Diversity .
Our People are Our Pride Benefits and Perks
Competitive pay based on the work you ll do here and not your previous salary. Expected Compensation: $60,000-$70,000 USD/year DOE!
Health Coverage for you and your family with multiple plan options: Health, Vision, Dental; as well as HSA and FSA eligible programs
Generous Paid-Time-Off and 10 Company Paid Holidays, as well as Floating Holidays, Paid Volunteer Days and an additional Paid Day Off for your Birthday!
401k with company match
Free access to Lionbridge s Employee Wellness Platform and Employee Assistance Program to support both physical and mental health
Earn extra money in your HSA for completing Wellness Incentive goals through employer contributions
Career guidance with learning and development opportunities along the way, backed by Lionbridge s Internal Mobility and Referral Bonus programs
About Us
Lionbridge partners with brands to break barriers and build bridges all over the world. For over 25 years, we have helped companies connect with their global customers and employees by delivering translation and localization solutions in 350+ languages. Through our world-class platform, we orchestrate a network of passionate experts across the globe who partner with brands to create culturally rich experiences. Relentless in our love of linguistics, we use the best of human and machine intelligence to forge understanding that resonates with our customers clients. Based in Waltham, Massachusetts, Lionbridge maintains solution centers in 24 countries.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
Breaking Barriers. Building Bridges.