Job Details
**Customer Service Team Lead**
**Customer Service Team Lead**
Job ID: R2101928
Location: St. Paul, Minnesota
**Customer Service Team Lead
Starting from $22 to $30 per hour**
**Minnesota Branch
3325 Heiser St., Hudson, WI 54016**
Customer Service is the heartbeat of our company. We depend on our Call Center employees to serve our customers and fulfill our promise of reliability.
**Position Responsibilities**
* Coach and develop Customer Service Representatives in all areas of performance including metrics and behaviors.
* Audit phone, email and other customer interactions, observing performance, techniques and application of guidelines and procedures.
* Evaluate quality, track results and provide coaching for increased success.
* Provide feedback to management and challenge processes to increase efficiency and customer satisfaction.
* Complete performance reviews and assist with interviewing process for new Customer Service hires.
* Train reps to understand policies, procedures and products.
* Communicate policy updates and Uline information through team meetings and one-on-one sessions.
* Document coaching and development sessions.
* Handle escalated customer issues and provide weekly function support for customer interactions.
**Minimum Requirements**
* High school diploma or equivalent. Bachelor's degree **preferred.**
* 3+ years customer service experience.
* 2+ years of experience in a leadership / supervisory role **preferred.**
**Benefits**
* Complete insurance coverage includes medical, dental, vision and more.
* 401(k) with 5% employer match.
* Paid holidays and generous paid time off.
* Tuition Assistance Program that covers professional continuing education.
* Bonus programs that include annual performance, sales goals and profit sharing.
**Employee Perks**
* Best-in-class, clean, modern facilities.
* First-class fitness center.
* Beautifully maintained walking trails.
**About Uline**
Uline is North America's leading distributor of shipping, industrial and packaging materials. We're a family-owned company known for incredible service, quality products and same-day shipping of our huge in-stock inventory. With over 8,000 employees across 12 locations, it's time you joined Uline.
Uline is proud to operate as a drug-free workplace. All new hires must complete a pre-employment hair follicle drug screening.
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Our employees make the difference and we are committed to offering exceptional benefits and perks! Explore to learn more!