Job Details
Overview:Commercial Express HVAC is seeking a full-time Service Dispatcher to join our team in Chantilly, VA. As a Service Dispatcher, you will play a crucial role in coordinating and dispatching service request to our team of technicians. This is an exciting opportunity to contribute to the smooth operation of our Service Team.Responsibilities: Dispatch service requests to technicians based on location, availability, and skillset.Coordinate with customers to schedule service appointments and provide updates on technician arrive times.Create Service call work orders.Monitor and track the progress of service calls to ensure timely completion.Communicate with customers in a friendly and professional manner.Assist service managers in administrative tasks as needed.Essential Skills and Qualifications:High school diploma or GED.Minimum 3 years experience in HVAC dispatch department.Strong customer service skills and work ethic.Strong organizational skills with the ability to prioritize tasks and manage multiple assignments simultaneously.Team oriented.Strong skills in Microsoft Office Suite.Must be punctual and reliable.Knowledge of the HVAC service industry is a plus.Our Employees Enjoy the Following Benefits:Medical, dental & vision insurance401k Retirement Plan with MatchEmployer paid Life Insurance, Short-term and Long-term disability insuranceOptional Supplemental Life insuranceHoliday PayPaid Time OffBonus'Employee referral programEmployee events Equal Opportunity Employer, including disabled and veterans.