Job Details
Job Description
JOB DUTIES AND RESPONSIBILITIES
The following statements are intended as general examples of the duties of this position and are not all-inclusive for specific positions. Other reasonable duties may be assigned.
- Ensure at all times operating principles are being adhered to:
- Clean - Keep all areas clean and pristine.
- Safe - Follow all safety policies and procedures.
- Friendly - Use customer courtesy skill to provide superior guest service.
- Fun - Have fun! Be interactive with all internal and external guests while maintaining professional standards.
- Display "Family Style Service" to deliver the best experience to our guests:
- Give a Family Style Service Signature Welcome and Parting interaction- We treat strangers like friends and friends like family.
- Assist in creating a Strong Team - Strong Teams are those that work together toward a common goal.
- Display a Positive Attitude- Team Members and Guests expect you to be hospitable; display a genuine desire to reach a positive outcome in every situation.
Care about others; Passionate about your position; Enthusiastic about giving the best guest experience possible.
- Demonstrate resiliency dealing with difficult situations in all types of business conditions; also work effectively and courteously with fellow employees.
- Ability to read, write, and understand instructions.
- Ability to learn and retain knowledge of casino games, company procedures and internal controls.
- Monitor casino games, cage, slots and soft count rooms and property overall.
- Report all company procedure, internal control and gaming regulation violations.
- Required to conduct investigations (thereby insuring the protection of property assets) against claims of property loss, personal injury, employee misconduct, criminal activity and/or any incident or event which compromises the Company's policies and procedures, internal controls, state gaming regulations, employees or patrons, as assigned by the Surveillance Supervisor.
- Ensure the safety and security of all guests and employees.
- Completes all company required training within designated time frames.
- Completes all company-required training within designated time frames.
- Performs other duties as assigned.
PHYSICAL/MENTAL DEMANDS AND WORK ENVIRONMENTThe physical/mental demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Physical Demands: - Have 20/20 or better vision with corrective lenses.
- Ability to differentiate between the different colored cheques, chips and bill straps.
- Ability to lift 20 lbs.
Mental Demands: - Ability to use all equipment associated with the position, including, but not limited to: personal computer, all CCTV equipment, joysticks, multiplayers, alarm systems, and listening device(s).
- Consistently monitor and observe
- Ability to detect slight variations in Team Member's tasks and Guest activities during observations.
- Ability to recall table games payouts, complicated procedures internal control and gaming regulations.
- Possess the mathematical skills to calculate table games payouts utilizing formulas.
- Ability to effectively communicate using a telephone, two way radio and computer.
- Ability to maintain strict confidentiality relative to financial data, casino policies, investigations, and promotions.
- Ability to sit and maintain mental concentration for significant/extended periods of time.
- Ability to multitask.
Work Environment: - Closed office environment.
- Exposed to hot and cold temperatures, excessive noise levels, bright/low lighting levels, and smoke.
- High rise hotel and atrium.
- Use of stairs, elevators, and escalators.
MINIMUM QUALIFICATIONS
Education: A high school diploma or GED equivalent.
Other: - Must be able to obtain and maintain Valid Gaming license.
- Must be able to receive and maintain all required certification.
- Must complete all required company training.