Job Details
Note: This is 100% onsite.
Job Description:
- Must have experience with MAC OS, Windows 10/11.
- Provides support for software, hardware and networking support for desktops, laptops.
- Performing installing, diagnosing, maintaining and servicing computer-related products.
- Experience with desktop and laptop repair.
- Laptop/ Desktop server experience.
- Updating incident and request tickets within the ticketing system.
Day to Day Work:
- you will perform activities associated with installing, diagnosing, maintaining and servicing computer-related products, including but not limited to desktop & laptop computers, printers, standard software, and/or depot locations.
- This is a journeyman position for the typical desk side support technician.
- You will be directed by Help Desk, Service Desk, or script using standard methods, techniques, and tools.
- You will also apply personal knowledge to resolve product support issues that could not be addressed by service desk.
- Your assignments will range in complexity from troubleshooting and repair including reloading and re-imaging of PCs/laptops.
- Occasional assistance with the server and/or network teams may be required, under direct instruction from those teams.
The hourly rate for this position is $25.00 per hour.
Compensation:
Factors that may affect starting pay within this range may include [geography/market, skills, education, experience, and other qualifications of the successful candidate].