Job Details
Pride Health is hiring a Help Desk - Information Technology for one of its clients in Colorado.
This is a 6-month contract with a possible extension with competitive pay and benefits.
Location Aurora, CO 80045 (Hybrid)
Pay range - $23 - $25 per hour.
Length of assignment - 6 months + Possible extension
Shift - 7 AM 3 PM
Job Duties
- Provides initial technical support to Team Members via phone with regards to computers, servers, applications, and hardware issues.
- Assesses the nature of the problem and resolves using documented procedures and checklists and by simulating or recreating the incident.
- Documents all calls in the tracking system, escalating complex problems to more experienced support, when necessary.
- The candidate will not need a high degree of technical skills and background, but they do need to be familiar with the Windows operating system, and basic technical background.
- The job consists of taking customer support phone calls from our internal employees.
Requirements
- High School diploma or GED required.
- 3 years of relevant experience.
- Microsoft certifications, IT-related certs related to Microsoft 365/Azure, or other certs.
- Previous helpdesk exp, Previous experience in a hospital healthcare environment, Exp troubleshooting Windows and Macintosh devices.
Pride Global offers eligible employee s comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, , legal support, auto ,home insurance, pet insurance, and employee discounts with preferred vendors.