Job Details
Job Details
Job Location
Athens GA - Athens, GA
Description
The Engagement Center Manager (ECM) leads an institution's efforts to connect with alumni, parents and friends of the university; hiring and managing student Engagement Ambassadors (university students who work with RNL as Engagement Ambassadors) and leveraging RNLs engagement platform to deliver personalized outreach to every constituent via text, video, mail, and phone.
This full-time, salaried career opportunity begins with a new manager training experience to best prepare Engagement Center Managers to lead an on-campus engagement center!
- Engagement Center Managers are responsible for managing, planning, and organizing the telephone and digital fundraising efforts for the Annual Fund of a host institution. Their scope of responsibilities includes development and management of student supervisors (where applicable) and recruiting, hiring and training of Engagement Ambassadors.
- The Engagement Center Manager role is goal-driven with an important need for an entrepreneur driven motivation.
- The autonomy afforded to Engagement Center Managers allows for creativity in management, support for customizing efforts for the specific institution, and building an individual engagement center culture.
- The Engagement Center Manager performs daily, weekly and long-term statistical analysis in an effort to produce strong results for our client partners and meaningful connections with constituents supporting the institution.
- The Engagement Center Manager has an annual salary. Employees (and their families) are covered by medical, dental, vision, disability, and basic life insurance. Employees are eligible for a 401K plan with a company match, unlimited paid time off, 9 holidays per calendar year, and parental leave.
- The schedule for this opportunity is unique and accommodates the outreach from our student Engagement Ambassadors. Engagement Center Managers maintain a Sunday - Thursday, afternoon and evening schedule, traditionally 12:30 pm - 9:30 pm.
ESSENTIAL DUTIES/RESPONSIBILITIES: (not limited to)
- Creating a strong engagement culture by hiring, leading and developing a team of Engagement Ambassadors and Supervisors
- Delivering a strong client experience by engaging daily with our clients and RNL team
- Leverage Insights to develop and execute a daily strategy for constituent outreach with our Engagement Ambassadors
- Monitor and adjust tactics to achieve client goals, both short and long-term
- Maintain positive relationships with clients, subordinates, and senior management
- Management of Engagement Center student staff (Engagement Ambassadors)
- Coordinate program specific support team efforts
- Leverage RNLs engagement platform to deliver personalized outreach to every constituent via text, video, mail, and phone.
- Recruiting/Interviewing/Training students serving as Engagement Ambassadors and Supervisors
- Provide encouraging staff motivation & retention
- Data analysis and project reporting, including forecasting and projections
- Setting, meeting, and exceeding goals, tracking progress and statistical trending
- Site specific Human Resources
- Actively monitoring site specific budget
QualificationsPreferred:- Bachelor's degree
- Experience utilizing RNL Engage or CAMPUSCALL
- Engagement or Calling Center and/or Annual Fund management experience
- Management experience working in a higher education fundraising environment
Required:- Associate's degree or equivalent experience
- Proven ability to work independently and manage multiple tasks efficiently
- Strong supervisory and leadership ability demonstrated in past work experience
- Demonstrated organizational skills that support successful managing of a multi-faceted engagement center and accompanying student staff
- Excellent spoken and written communication skills
- Ability to create and execute a recruitment / staffing plan to fill and maintain the Engagement Ambassador role
- Multi-task oriented, with capabilities to effectively execute multiple managerial duties simultaneously
- Must be able to analyze statistics and offer insight into statistical trending of program/project; comfort with mathematics is needed
- Proficient in Microsoft Office (specifically Microsoft Word, PowerPoint, and Excel)
- Proven ability to work independently and manage multiple tasks efficiently
- Dedication to a unique afternoon and evening schedule (most often Sunday - Thursday, 12:30 pm to 9:30 pm)
- Valid driver's license, exceptions may be considered for relocation opportunities with accessible, reliable public or private transportation.
- Ability and willingness to complete a new manager training program that requires consistent travel (anticipated at 4-7 weeks).
- Ability and willingness to work remotely if needed, leading a Remote Engagement Center and staff
RNL is an equal opportunity employer, and we are committed to fostering an inclusive and accessible work environment. If you require any accommodations during the application or interview process, please reach out to us here.