Job Details
Overview:
Our client in Vermont is currently looking for a full-time Help Desk Support Specialist for a 3-6 month contracted position, with working hours from Monday to Friday, 8 am to 5 pm. In this role, the Helpdesk Specialist will collaborate remotely with team members to address and fulfill the business needs of all users.
Responsibilities:
- Participate as part of a team responsible for the end-to-end delivery of infrastructure solutions to meet customers business needs, focused on end-users and end-user computing devices
- Collaborate routinely with customer-nominated representatives to accomplish assigned tasks
- Deploy, support, and repair end-user computing for our clients end-users
- Provide excellent customer service directly to our clients end-users
- Work with customers ranging from small to enterprise-level environments
Qualifications:
- Bachelors Degree in Information Technology or extensive related field experience
- 2-4 years of hands-on-PC hardware experience
- Dell EMC tech direct certified
- Ability to diagnose and resolve technical problems, both hardware and software
- Well organized and works collaboratively with attention to detail and documentation
- Thrive in a fast-paced, multi-faceted environment requiring multi-tasking and time management
- Confident, yet willing to seek advice from teammates or vendor partners
- Develop and maintain a high level of competency with supported technologies
- Experience and skills in many of the following areas:
- PC deployment and helpdesk tools
- Troubleshooting / scanning
- PC image rollouts
- Patch management
- Ticketing system for tracking and managing trouble tickets
- Microsoft Windows Operating Systems
- Microsoft products including Microsoft 365
- PC, server and network hardware and software
- Active Directory and Group Policy management awareness
- Anti-virus and malware tools
- LAN/WAN/Wireless networking hardware and software
- VMware Virtual Infrastructure and storage solutions a major plus
Additional requirements:
- Excellent customer relationship skills
- Strong communication skills
- Ability to adapt in a fast-paced team environment
- Proficient in Microsoft Office
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