Job Details
Job Title: Licensed Customs Brokerage General Manager
My Client is a premier Customhouse Broker and Freight Forwarder. They have become the standard for the expertise needed to handle the Wearing apparel, Perishable, Electronics, and Marble & Stone sectors, traditionally the most difficult commodities to both harmonize and provide supply chain management to. THeir Global network provides true door-to-door service and supply chain management required in today's logistics environment. Our advanced transport management platform ensures the visibility of our client's freight from point to point. All team members are encouraged and supported to obtain their career and personal goals while working in world class facilities.
Job Description:
Responsible for the management and successful growth and development of a robust Customs Brokerage department. Coordinate and oversee the Customs Brokerage department to ensure employees' compliance with the company policies, U.S. Customs regulations, customer service requirements/procedures, protection of the company liability and day-to-day clearing of inbound cargo. Oversee, assist, train and maintain responsibility for the preparation of Customs entries and overall workflow. Maintain a high level of professionalism, attention to detail, ability to prioritize and multi-task various tasks and responsibilities.
Responsibilities:
- Organization and leadership of the Customs Brokerage department
- Monitor teams and staff for efficiency, accuracy, and productivity.
- Provide support and assistance as needed, and fairly distributing the workload.
- Identify strengths and weaknesses within the Customs Brokerage department and work to makes improvements where necessary.
- Train and advise department members in areas of Customs Brokerage Regulations (Provide additional training, instruction, re-distribution of work, etc.)
- Monitor team performance against company standards and department goals. Regular audit of shipment documents and accounting practices.
- Monitor problem files and identify any compliance issues. Communicate with the Compliance department to implement corrective action when needed.
- Ensure timely and orderly workflow including release, billing, and auditing.
- Provide management guidelines, training and organization to the department. Show leadership abilities and initiative. Adjust systems which will allow the department to function more effectively and efficiently as a whole.
- Outline responsibilities to each member of the department.
- Work with the Customer Service Team to ensure new accounts are on-boarded properly.
- Conduct regular meetings with supervisory staff members and monthly full department meetings in order to communicate department goals and expectations.
- Work closely with other departments and Alba Wheels Up offices to deliver a high level of service to our clients.
- Perform random audits as well as audit high value, high risk files for accuracy.
- Prepare annual reviews for department staff.
- Liaise with U.S. Customs, PGA s as needed.
- Perform other duties as assigned.
Qualifications:
- Bachelor s Degree is preferred.
- Must have and maintain an active Customs Brokerage License.
- 10+ years Customs Brokerage import experience with an extensive and broad range of commodities. Familiarity with ADD/CVD, FDA, EPA, F&W and watch entries a plus.
- 4 - 5 years of experience in a supervisory/management role within a Customs Brokerage department.
- Employee must have basic user knowledge of computer programs such as Word, Excel and Outlook.
- Experience with Cargowise is a plus
- Proven analytical and problem solving skills.
- Excellent communication skills, both verbal and written.
- Excellent team-building skills and ability to train staff.
- Ability to delegate workload to team.
- Strategic planning experience
- Strong organization skills and ability to multitask.
- Proven professionalism and reliability.
- Strong mathematical skills, such as; appropriately add and compute fees, percentages taxes, currency conversions, weight, cube, measures, U.S. Customs and other agency fees.