Job Details
SupportPro is a global service organization specializing in supporting customers in the processing, packaging and material handling markets.
As a service partner, SupportPro delivers an equipment lifecycle management program shaped to meet customer needs. We are equipped to advance priority access to critical parts, deploy factory-trained equipment experts and master technicians on-site, and help execute an asset management plan including installation, start-up, maintenance and modernization. Our dedicated team of service specialists deliver 24/7 support.
Duravant s Support Pro division requires all Field Service Technicians to travel to customer sites to perform total equipment lifecycle management services. This includes installations, preventative maintenance, start-up/commissioning, troubleshoot issues, and provide upgrades/modernizations.
Foodmate brings innovative technology and cost-effective solutions to poultry processing automation. Our machines optimize yields, improve quality, and reduce labor costs while offering a low cost of ownership.
At Foodmate, we make it our goal to ensure you will have the most efficient equipment at your plant. We maintain a commitment to being your go-to partner for poultry processing equipment. Our systems are designed to be simple to use and achieve the highest yields.
As a Field Service Technician, you will:
- Field Service Technicians conduct field service calls at customer sites to provide installation, commissioning, emergency repair, technical support, preventive maintenance, audits, retrofits and training services
- Field Service Technicians perform mechanical and electrical modifications including PLC programs and servo drive configuration
- Field Service Technicians conduct site visit meetings with customer contacts to include explanation of job scope and work completed
- Dismantle machines for refurbishment or relocation
- Perform quality control tests on repaired equipment, as needed
- Achieve service delivery goals including response time, first time fix and customer satisfaction rates
- Participate in cross-training and cross-functional teams with other Duravant operating companies
Field Service Technician's SPECIFIC COMPETENCIES: If you hold any of these qualifications please apply.
Proven, High degree of knowledge and experience of mechanical, hydraulic, electrical, and pneumatic components
- Ability to interpret complex technical information involving mechanics and electronics, including schematics and mechanical engineering documentation
- AB CompactLogix and various other PLCs knowledge, troubleshooting, and modifications.
- AB PanelView and various types of HMI programming and troubleshooting
- Variable Frequency Drive (VFD) parameter configuration and programming
- Depth-full understanding of Servo drive motor systems and configuration
- Experience with robotics and industrial robot application beneficial
- Proven analytical ability to troubleshoot technical and nontechnical issues, solve problems and determine root causes
FIELD SERVICE TECHNICIAN POSITION REQUIREMENTS:
- College degree (DEC) in mechanical engineering is desired
- A degree in electrical engineering, electronic engineering technology, electrical and computer engineering or industrial electronics is an asset
- Strong mechanical and electrical background required
- Solid understanding and programming of PLCs required
- Must have a valid driver's license, a valid passport, and a good driving record.
- Experience and ability to travel extensively, up to 80 to 90%, including overnights as necessary and some weekends throughout the week away from home. International travel may be required occasionally.
FIELD SERVICE TECHNICIAN Benefits:
- Over time and double time available
- Shared company-paid premium health benefits with buy-up options.
- Health Savings Account (HSA) options
- Company-paid telemedicine program.
- Company paid Long-term Disability Plan and Basic Life and AD&D.
- 401(k) employer matching plan.
- Company discount program for you and your family (e.g., concerts, sporting events, health and wellness, travel, gifts and more!).
- Employee Assistance Program (EAP) that assists with guidance on childcare, financial planning, pet care and more.