Job Details
LaSalle Network is currently seeking a detail-oriented and customer-focused Patient Access Specialist to join our client's team. In this role, you will be the first point of contact for patients, providing assistance with the registration and admission process, verifying insurance coverage and collecting demographic and financial information. The ideal candidate will have strong communication skills, excellent attention to detail and a commitment to delivering outstanding service to every patient.
Patient Access Specialist Responsibilities:
- Greet patients and visitors in a welcoming and professional manner, providing assistance and information as needed
- Register patients for appointments, procedures and admissions using electronic health record (EHR) systems with accuracy and efficiency
- Verify patient demographic information and insurance coverage, obtaining necessary authorizations and referrals as required
- Collect patient co-payments, deductibles and other financial obligations, explaining billing processes and payment options as needed
- Coordinate with clinical staff and other departments to ensure smooth and timely patient flow and scheduling
- Respond to patient inquiries and requests promptly and courteously, escalating issues as appropriate to ensure resolution
- Maintain patient confidentiality and privacy in accordance with HIPAA regulations and organizational policies
- Assist with administrative tasks such as filing, scanning and data entry to support departmental operations
Patient Access Specialist Requirements:
- High school diploma or equivalent required; associate's or bachelor's degree preferred
- Previous experience in healthcare administration, patient registration or customer service preferred
- Strong computer skills with proficiency in Microsoft Office and experience with electronic health record (EHR) systems
- Excellent communication and interpersonal skills with the ability to interact effectively with patients, families and colleagues
- Detail-oriented with the ability to multitask and prioritize tasks in a fast-paced environment
- Compassionate and empathetic demeanor with a commitment to providing exceptional patient care
- Willingness to adhere to organizational policies and procedures, including attendance and punctuality standards
If you are interested in this exciting Patient Access Specialist opportunity and feel you meet these qualifications, please apply today!
Thank you,
Angelika Kroczak
Project Manager - Healthcare Revenue Cycle
LaSalle Network
LaSalle Network is an Equal Opportunity Employer m/f/d/v.
LaSalle Network is the leading provider of direct hire and temporary staffing services. For over two decades, LaSalle has helped organizations hire faster and connect top talent with opportunities, from entry-level positions to the C-suite. With units specializing in Accounting and Finance, Administrative, Marketing, Technology, Supply chain, Healthcare Revenue Cycle, Call Center, Human Resources and Executive Search. LaSalle offers staffing and recruiting solutions to companies of all sizes and across all industries.
LaSalle Network is the premier staffing and recruiting firm, earning over 100 culture, revenue and industry-based awards from major publications and having its company experts regularly contribute insights on retention strategies, hiring trends and hiring challenges, and more to national news outlets.