Job Details
Job Summary
The Customer Service Specialist will serve as the administrative assistant for all business needs. Primarily, serve as lead cashier and customer service representative. They will prep and assist with training ensuring film development safety and constant cleanliness of the training area, darkrooms, bathrooms, lounge and retail areas. When assisting they will be responsible for helping customers who need assistance with but not limited to their film development and printing needs.
Responsibilities:
Listen to customer concerns and forward complaints to management
Give detailed explanation of company products and services
Communicate with customers in person and over the phone
Receive orders, calculate charges and process payments.
Monitor Customer satisfaction levels
Refer Customers to management when necessary
Refill film developing chemical containers prior to each session
Check chemical temperatures to ensure they are in safe temperature zones
Ensure film development safety guidelines are followed
Supply customers with drinking glasses for tables
Keep work area clean and sanitized
Prep containers with appropriate chemicals throughout shift and ensure training area and darkroom prep checklist is completed
Ensure cleaning checklist is completed at beginning and end of shift
Performs other duties as required
Required Skills/Abilities:
Knowledgeable in inventory procedures
Hands-on experience using multiple popular POS programs
Performs well under pressure and when dealing with complaints
Strong verbal and written communication skills
Friendly, energetic, and always willing to go the extra mile
Great communication abilities
Patience, empathy and professionalism
Good problem-solving and decision-making capabilities
Basic computer skills, including data entry, website navigation and other software
Effective time management, prioritization and multitasking skills
Ability to work in a team setting
In-depth understanding of the company s products or services
Ability to work 15-40 hours per week.
Ability to work nights and weekends if needed
Must have valid driver's license.
Proficient with Microsoft Office, Google Work Space and company other related software.
Experience/Education:
- Must be 18 years or older
- High school diploma
- 1+ years experience working in a social environment
Physical Requirements:
- Ability to stand for extended periods of time
- Ability to lift, bend
- Must be able to lift up to 50 pounds at a times
The above is intended to describe the general content of and requirements for the position. It is not to be construed as an exhaustive statement of duties, responsibilities, or physical requirements. Nothing in this job description restricts managements right to assign or reassign duties and responsibilities of this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Sip & Develop is an equal opportunity employer committed to inclusion and diversity.
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