Job Details
** Warehouse Specialist**
**Job Category****:** Service **Requisition Number****:** WAREH003205 Showing 1 location **Job Details**
**Description**
**Premier Truck Group** is proud to serve as an essential business throughout the Coronavirus pandemic, allowing for the sustained employment and support of our employees. The health and safety of both our employees and customers is our top priority. The Premier Truck Group Task Force was developed to employ multiple measures and procedures, along with frequent sanitation of our buildings, to provide the safest environment possible. Our Task Force continually re-evaluates and improves procedures on an on-going basis to ensure we are up to date with the health and safety of todays changing environment.
**Premier Truck Group** is headquartered in Dallas, Texas, with 35 locations throughout Texas, Oklahoma, Tennessee, Georgia, Utah, Idaho, Kansas, Missouri, and Canada, making us the largest Freightliner dealer group. We offer a premium selection of new Freightliner and Western Star commercial vehicles, a large selection of previously owned commercial trucks and a full suite of maintenance and repair services with many of its locations open 24 hours every day, seven days per week. Premier Truck Group also offers a wide selection of retail parts and accessories. When you build your career here, you make a commitment to being the very best in the business. We are the pre-eminent group of Freightliner truck dealerships in the nation with serious plans for the future and we want you to be a part of it.
**ESSENTIAL FUNCTIONS**
* Print the RCCR report from DSDA daily to ensure the core returns done the previous day (from front/back counter) are accounted for in the dirty core storage area
* Investigate any cores in core storage areas that are not on your RDCI report ie brought from drivers/OPS
* Credit cores that have not been credited based on proper core criteria
* Create RDCI and export report and record cores being returned
* Create VRTN in the CDK system (core return process)
* Consolidate, skid & ship cores daily (Except Thursday) to Woodbridge location
* Achieve & maintain dirty core percentage of 2.5%
* Manage core count monthly to reconcile physical core bank to RDCI
* CMOD report printed and reported on monthly & CMOD back-up maintained with reasons for core removals/additions
* Investigate core chargeback and ensure that customers are billed back for rejected cores & accounting is informed of cores charged back
* Responsible for learning core criteria to ensure that we are returning viable cores only
* Responsible for all communication to customers regarding core questions / issues
* Responsible for core quality approval for cash customers before we issue credits
* Print warranty report every Monday, remove parts from warranty shed & tag with appropriate paperwork
* Create RPA in Paragon
* Consolidate and skid warranty parts and ship to Woodbridge every Tuesday
* Manage warranty returns weekly core & non-core and review every week the list of warranty parts that can be scrapped (non-core) & warranty parts with cores that can be shipped back with regular cores (follow regular core process)
* Maintain an organized and clean warranty parts inventory
* Ensure that all warranty parts in internal warranty area are tagged and stored in external warranty shed weekly
* Responsible for investing any chargebacks or missing warranty parts
* Run return report daily for returns taken the previous day
* Ensure that all returned parts are in saleable condition and located in their proper locations
* Locate any parts with NEW location if necessary
* Responsible for issuing credits for returns (other than front/back counter)
* Determine timeframe of original purchase and assess for restocking fees, incorrect parts returns (from other vendors) or non-returnable parts due to damaged packing or purchased over a year ago
* Co-ordinate larger returns with OPS, drivers or customers to ensure timely processing
* Manage any customer issues/inquiries in regards to returns or credits on returns
* Keep a clean and safe working environment and optimize space utilization
* Report any discrepancies
* Communicate and cooperate with supervisors and coworkers
* Operate warehouse vehicles and equipment where needed
* Follow quality service standards and comply with procedures, rules and regulations
**QUALIFICATIONS STANDARDS**
**Education**
A high school diploma and/or GED is required. Combination of education, training, or experience that provides the required knowledge, skill, and abilities.
**Experience**
* Minimum 2-years experience in a transportation, warehouse or supply chain environment
* Ability to walk up step-ladder while carrying parts
* Ability to lift up to 50lbs
* Ability to handle multiple competing priorities
* Ability to learn new concepts
* Ability to adhere to deadlines
*Premier Truck Group is an equal opportunity employer*
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