Job Details
Hospitality Team Member
The Torchy's legacy began in Austin, Texas in 2006 with an idea, a dedicated executive chef, and a food trailer to now operating in more than 115 locations across multiple states. OUR MISSION: Be Damn Good. OUR VISION: Serve people the Best Damn Tacos. OUR WHY: Passion. OUR MOTTO: Devil is in the details.
Here s what we need:
At Torchy's, every guest s visit is an opportunity to create lasting memories. As a Hospitality Team Member, you re not just taking orders and running food you re the heart and soul of our guest's experience, greeting them with a smile, and ensuring they leave happier than when they arrived.
What you ll be doing:
- Guest Experience: You'll deliver outstanding hospitality, making each guest feel welcomed and valued from the moment they step into Torchy's.
- Menu Mastery: You'll learn the menu and maintain knowledge of current promotions to make personalized recommendations that delight our guests and cater to their preferences and dietary needs.
- Point of Sale: You'll greet guests, ask questions to understand their needs, offer suggestions, and ensure each transaction is fast and accurate.
- Dining Room: You'll run food to tables, ensuring that every guest receives their order correctly and with speed. You ll identify opportunities to exceed our guests expectations and will proactively offer refills on chips and drinks.
- Cleanliness: You'll bus tables and ensure all guest-facing areas of the restaurant are neat, clean, organized, and inviting.
- Teamwork: You'll work collaboratively with managers, the kitchen, and other Guest Experience team members to ensure problems are resolved and guests receive smooth and efficient service that keeps them coming back.
- Additional Support: You ll perform other duties as assigned.
How you ll do it:
- Outgoing & Friendly: You'll use your natural charm and cheerful personality to connect with each guest, creating a friendly and inviting atmosphere.
- Active Listening: You'll attentively listen to guests, understanding their needs and preferences to enhance their dining experience. You ll ask follow-up questions to confirm understanding.
- Communication: You'll communicate clearly, ensuring guests understand their options while feeling welcomed and valued.
- Adaptability: You ll swiftly adapt to changing situations, whether it s a sudden rush of customers or an unexpected challenge.
- Attention to Detail: You'll focus on the little things that make a big difference, from accurately taking orders to noticing and responding to the specific needs of each guest.
QUE-SO here s what you ll need:
Minimum Qualifications
- Strong verbal communication skills
- Availability to work a flexible schedule
Preferred Qualifications
- 2 years of work experience providing customer service in the restaurant, hospitality, or retail industry
- 2 years of experience using POS (point-of-sale) systems
Physical Requirements
- Must be able to lift, push, pull or carry objects up to 40 lbs.
- Must be able to stand for several hours and walk for long periods of time
- Must be able to bend, stretch, twist, or reach for objects on shelves of varying heights
Let s TACO bout why it pays to be a Torchy s Team Member:
- 11 pay per hour with tip share
- Never again wait for a paycheck! Torchy s is proud to be a DailyPay partner allowing you to access your pay as soon as the next day
- Flexible schedules
- Our attire is casual and we ll throw in some of the swag
- Incredible growth opportunities. This is more than just a job..it can lead to a Damn Good Career
- Damn Good food discount card for you AND your spouse
- Day 1 access to exclusive discounts to shows, sporting events, hotels and much more
- Access to all benefits including medical, dental, and vision for full-time Team Members after 1 year of employment, plus 401(K) after 6 months
- Damn Good Well-being program that includes free access to all things financial wellness
- Paid Time Off (PTO) after 1 year of employment
- Torchy s Family Foundation supports our fellow Team Members in times of need and crisis
- Bragging rights (Yeah, we re kind of a big deal)