Job Details
**Customer Service Rep**
**Primary Location** Boston, Massachusetts **Job ID** R100240 ****Job Summary****
Patterson Dental is seeking a Customer Service Representative to join our team! Our representatives are responsible for providing and maintaining a professional standard of service to our customers by responding to inquiries in a courteous and helpful manner. You will assist the customers in determining their professional needs when receiving or placing telephone calls.
****Essential Functions****
* On the job training responding to inquiries from customers and sales personnel.
* Learn to determine the professional needs of customers when receiving or placing calls.
* Upgrades telephone orders.
* Introduces and promotes new products during calls.
* Researches and resolves customer problems relating to the merchandise department under guidance of lead customer service representative.
* Participates in and supports campaigns/promotions sponsored by the Marketing Department, Region and/or Branch.
* Expedites credits on merchandise returned from accounts.
* Performs other Customer Service Representative duties as assigned.
****Job Qualifications****
* High school diploma or equivalent.
* Previous customer service experience is required, along with excellent verbal/phone communication and organizational skills.
* Dental product knowledge is helpful.
* Working knowledge of personal computers is necessary.
**Getting Hired**
Were excited that youre interested in joining Patterson Companies. We offer a wide range of opportunities, and the hiring process may vary based on position.
**Getting Hired**
Were excited that youre interested in joining Patterson Companies. We offer a wide range of opportunities, and the hiring process may vary based on position.
**Corporate Responsibility**
At Patterson Companies, we measure success by the strength of our relationships with our clients, customers and employees. From working with our partners to bring innovation solutions and provide best-in-class experience to our customers, to supporting employee volunteerism large and small, were committed to building strong connections to support the communities we live and work in.