Job Details
**Dispensary Store Manager**
* Webberville, MI
* Full-Time
* High Profile
* Dispensary Store Manager
C3 Industries is led by a passionate, creative, and hardworking team of cannabis cultivation, processing, and customer experience experts. We produce and sell the highest quality indoor cannabis flower and extracted offerings (***Cloud Cover Cannabis***) at our state-of-the-art manufacturing facilities and retail storefronts (***High Profile Cannabis Shop**)* within communities across Michigan, Oregon, Missouri, and Massachusetts.**Who we are**
At **High Profile** our product is cannabis, but our most important asset is our people. We believe in hiring locally, offering competitive compensation packages, and giving our employees an opportunity to learn and grow. As a company, we are committed to being active corporate citizens and community members and celebrate diversity and inclusion.
**We are looking for a** **Store Manager** who will oversee day to day operations of the store, including supervising employees, inventory management, working with customers, and effectively driving sales through exceptional customer service.
**In this role you will.**
* Oversee and drive all aspects of store performance, ensuring efficient and sound operations, maximum profit, and a best-in-class store experience.
* Ensure Key Performance Indicators (KPI) are being tracked and achieved on a weekly, monthly, and yearly basis.
* Create sales reports, analyze, and report data, such as store sales, units per sale, and sales per hour.
* Handle and mitigate customer complaints in a professional manner to ensure their overall satisfaction; train team on customer service best practices.
* Collaborate and lead Assistant Store Managers in planning and implementing strategies to attract and retain repeat customers.
* Assist with and oversee product delivery processes as needed.
* Serve as a role model for store employees in sales generation and customer service by making the customer experience the priority. Lead by example!
* Responsibilities in networking with local organizations and community leaders, with the potential to participate in relevant community initiatives as approved by upper management.
* Work closely with Regional Manager to establish and promote Customer Loyalty Programs.
* Ensure best in class customer experience exists by staying connected to customer needs, anticipating changes, and preparing teams to meet consumer challenges.
* Ensure employee training of POS systems, METRC, and other inventory control systems.
* Monitor and maintain inventory levels and communicate discrepancies to Management.
* Run internal store meetings, provide feedback for employee development, sales opportunities, and organizational improvements.
* Maintain visual standards, including merchandise presentation, signage, lighting and general maintenance.
* Develop stores schedule to ensure proper sales floor coverage during peak selling hours; approve employees time off requests to ensure proper store coverage.
* Educate and coach store employees on product knowledge, shrink protocol, and safety protocol.
* Comply with company cash handling policies and perform daily cash management responsibilities and compliance reporting per company policy.
* Split tips, within company guidelines, amongst team members at the end of the business day.
* Work closely with the Human Resource Department with hiring new employees, training, and development new and current employees.
* Partner with cross functional leaders to ensure adequate inventory levels, proper merchandising, and other operational aspects to optimize store performance.
* Ensure implementation and adherence to all local and state laws and inspection requirements.
**Skills and experience you have...**
* Bachelors degree and 3-5 years retail management experience preferred, or equivalent.
* Comprehensive knowledge of retail operations, merchandising, and sales.
* Proficient in Microsoft Office applications, POS systems; experience with METRC preferred.
* Proven ability to motivate and influence others through personal actions and examples.
* Ability to drive proven improvements across all areas managed
* Proven ability to establish strong credibility and build relationships and operate in an environment of ambiguity.
* Ability to build and lead a best-in-class retail team.
* Strong results-orientation and commitment to quality, performance, and deliverables.
* Effective multi-tasker with demonstrated ability to prioritize.
* Demonstrate strong oral and written communication skills; ability to correspond in a professional, businesslike manner.
* Must be at least 21 years of age and able to pass a background check.
* Must be able to obtain & maintain required state licenses based on work location.
**You should apply if...**
* You have a passion for the cannabis industry and are excited about working in a fast-paced start up.
* You have strong customer service, sales, and management skills and are motivated by goals.
* You are detail oriented and you are comfortable doing whatever it takes to get the job done.
Our mission is to share our love of cannabis with the world. If youre interested in being part of our journey, wed love to hear from you!