Job Details
** Customer Service Rep**
**Job Category****:** All Jobs **Requisition Number****:** CUSTO001072 Showing 1 location **Job Details**
**Description**
**Responsibilities**
* Responsible for reviewing daily shipping reports and releasing goods for shipments with strict adherence to a 1:00 pm deadline each day
* Responsible for adhering to customer route guides for shipping requirements
* Responsible for performing all order maintenance as required by the customer and the Planning department
* Responsible for expediting rush orders and following up with tracking information
* Responsible for obtaining written permission to change ship dates, etc. on necessary orders (early/late shipments)
* Responsible for obtaining written cancel date extensions
* Responsible for providing customers and Sales with daily order information (i.e., SKUs, UPCs, prices, carton packs, product availability, product information, etc.)
* Responsible for answering all customer inquiries in a timely manner (shipping information and advising future ship dates)
* Responsible for generating and distributing sales reports as requested
* Responsible for prioritizing orders for ads, new placements, new stores, etc.
* Responsible for reporting customer service statistics upon requests
* Responsible for communicating daily shipping requirements to the distribution center
* Responsible for performing manual order entry for non-EDI compliant customers
* Responsible for frequently serving as a liaison between the customer and Sales Representative and Merchandising
* Responsible for serving as a liaison between the customer, Sales and the Returns department
* Responsible for serving as a liaison between the customer, Sales and the EDI department
**Qualifications**:
* High School Diploma or equivalent is required
* Proficient with Microsoft Office programs (Excel, Word, and Outlook) as well as experience with pivot tables
* Ability to effectively present information and respond to questions from management
* Ability to gather data, compile information and prepare reports
* Ability to use independent judgment and to manage and impart confidential information
* Good communication skills (both written and oral) in order to effectively communicate and report information to all levels of the Company
* A bility to work in a team environment
* Possess strong organizational, reasoning ability and customer service skills
* Ability to prioritize work and answer questions related to work assignments
* Ability to work with minimal supervision
* Ability to multi-task, be detail-oriented and have the ability to perform the job under a moderate to high level of stress
**Qualifications**
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Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information. 41 CFR 60-1.35(c)