Job Details
Are you interested in becoming a valued member of a remarkable team and firm? A place where your talents can shine as you assist clients in improving their financial, tax, and business aspects? Are you seeking a collaborative, innovative, and fulfilling work environment where your contributions are recognized and rewarded?
Look no further! With over 100 years in the industry, our firm serves clients locally and globally. Our expertise extends across a wide array of industries, ensuring that we can cater to the unique needs of clients from diverse sectors.
Join our team and experience a collaborative and enriching work environment. With an emphasis on continuous technical training and the development of essential skills, we prioritize your success by providing the tools and resources needed to thrive in the world of public accounting!
Job Summary:
The Director of First Impressions will play a pivotal role in creating a positive and memorable experience for our clients, guests, and team members. The Director of First Impressions will carry out reception and clerical tasks while offering administrative support including managing the reception area, coordinating client interactions, and ensuring the smooth flow of office operations.
Essential Functions: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the job requirements. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Front Desk Management
- Greets clients, guests, and team members with a warm and professional demeanor
- Manages phone calls, emails, and messages promptly and efficiently
- Maintains a presentable and organized reception area
Client Relations
- Provides exceptional customer service by addressing inquiries and assisting with client needs
- Creates a welcoming environment for guests visiting our office
Team Support
- Assists with administrative tasks, such as handling incoming and outgoing mail, coordinating meetings, and supporting team members as needed
- Collaborates with various departments to ensure seamless office operations
First Impressions Ambassador
- Upholds the firm's image of professionalism and trustworthiness
- Ensures that all visitors have a positive and memorable experience
Administrative Tasks
- Follows all policies and procedures established by firm.
- Enters time daily to ensure current and accurate tracking of hours.
- Assigns hours to each client to ensure accurate billing.
- Follows safety rules according to firm Injury and Illness Prevention Program (IIPP).
Marginal Functions
- Accepts tasks as assigned to support office operations.
Job Requirements: To perform this job successfully, the individual must possess the following education, licenses and certifications, experience, and skills.
Licenses and Certifications
- Must possess and maintain a valid driver's license.
Experience
- 4+ years of related experience required
Qualifications:
- Ability to manage time effectively including prioritization of competing tasks.
- Quick thinker with the ability to identify creative solutions to solve problems.
- Ability to adapt and/or pivot when circumstances change. Identify new strategies to keep engagements/projects on track.
- Ability to handle confidential information, apply tact and discretion in sensitive situations.
- Strong verbal and written communication with the ability to effectively communicate across various levels ensuring everyone involved is informed of any issues or anticipated delays.
Interpersonal Skills
- High level of enthusiasm to work collaboratively in a team environment to meet and exceed expectations for internal and external stakeholders.
- Self-motivated to complete tasks and assignments. Able to work in a high pressure environment.
- Upholds the professional standards of conduct for respectful behavior and demonstrates a high degree of personal integrity.
What we offer:
- Competitive compensation
- Generous health and welfare benefits
- Focus on work/life balance
- Flexible schedules
- Opportunity to work with a friendly and supportive team
- Strong mentoring program with a focus on the success of each team member
The compensation for this position ranges from $18.00 - $23.00 per hour. Actual compensation will be dependent upon the individual s qualifications, experience, skills, licensure, and certifications.