Job Details
** Frasier's Plumbing & Heating Inc**
** Customer Service Representative**
Rhinelander, WI 54501
***Who We Are***
Weve been serving the communities in the Northwoods of Wisconsin for 103 years! Were growing and want to keep giving our customers the great customer service theyve come to expect and deserve. That starts when they reach out to us with their service needs, whether by phone or online.
***Why We Need You***
Because we offer top of the line products and services, we need top of the line Customer Service Representatives who genuinely care about the customer and look at this opportunity as not just a job but a career. This is a full-time position in our Rhinelander, WI, office with potential for growth as the company grows.
***The Big Task***
You will promote customer satisfaction by converting incoming customer calls into booked service appointments.
***Key Sub Tasks***
* You will learn the call script in order to sound professional and authentic when speaking with our customers.
* Participate in training so that you grow and develop as a professional.
* Maintain and update our customer database with complete and accurate information.
* Maintain communication with dispatch and your manager.
***Desired Skills and Experience***
If you can achieve the above and you find it fun and challenging - you have just the right amount.
***What We Offer***
* Competitive pay
* Generous benefits package
* 401k company match
* Friendly, casual, but professional work environment
* Ongoing training to help you succeed!
If you want to be part of something bigger than just a job make this career move and find exactly what youre looking for. You will work in a place where you will be appreciated by your team and customers, and where your work has a direct effect on the success of the company. If this sounds like you, we look forward to hearing from you!