Sales Operations and Customer Success Manager - Riverway Business Services

Job Description:

Developed and implemented sales strategies to drive customer acquisition, retention, and revenue growth.
Created and managed customer retention initiatives, including loyalty programs and targeted promotions.
Oversaw sales operations, including forecasting, pipeline management, and order processing.
Analyzed sales data and performance metrics to identify trends and opportunities for improvement.
Utilized CRM systems to track customer interactions and manage sales activities.
Provided leadership, guidance, and training to sales teams to optimize performance.
Collaborated with cross-functional teams to align sales initiatives with company objectives.
Conducted market research and competitor analysis to stay informed about industry trends.
Negotiated contracts with customers, distributors, and suppliers to ensure favorable terms.
Monitored customer satisfaction levels and gathered feedback to enhance the overall experience.
Managed sales budgets, allocated resources effectively, and tracked expenses for cost-effectiveness.
Proactively sought opportunities to streamline processes and improve operational efficiency.

Riverway Business Services

04/18/2024

All cities,TX