Job Details
Job Title: Desktop Field Technician
Duration: 12 months contract with possible extension on W2 without any benefits.
Location: Phoenix, AZ (Onsite)
Pay Rate: $26-$28/hour on W2 without any benefits
This position will be responsible for providing end-user hardware and software support, responding to helpdesk tickets, providing support for Mobile device team, and resolving complex tasks. Additionally, this position will assist in the troubleshooting of audio/visual issues in conference rooms. Work schedule for this position will be, Monday through Friday 8-5 pm. Alternate work schedules may be acceptable but not guaranteed.
Responsibilities will include but not limited to:
Responding to helpdesk tickets in a large enterprise environment.
Installing and maintaining desktop computer and server hardware and software.
Supporting and troubleshooting peripheral equipment including specialty scanners, printers, and plotters.
Performing installation and patching of Windows operating systems.
Submitting weekly status reports to supervisor.
Support large conference room Audio/Visual equipment.
Mobile device support including working understanding of mobile device management tools.
Preparing workstation and laptop images and deployment of devices.
Participate in afterhours/weekends on call rotation.
JOB REQUIREMENTS
A minimum of three (3) years experience providing technical support to end users in a fast-paced environment.
One year of Active Directory experience.
Experience with Remedy helpdesk software.
Experience with Microsoft SCCM or Tanium.
Experience providing technical support for Microsoft Windows and Office in a network environment.
Experience with preventive maintenance and procedures of workstations and laptops
Solid troubleshooting skills in desktop computer hardware and software.
Experience creating and improving technical documentation; documenting the system specifications and design.
Working irregular hours, second and/or third shifts, weekends, holidays, and evenings is required to support 24x7 operations.
The successful candidate must pass a federal background check.
Only the highest qualified will candidates will be considered.
Candidate must have excellent communication skills, as they will be providing first and second level support to internal and external personnel.
Candidate should be able to safely lift 50 pounds.
Must possess and maintain a valid Arizona driver s license with a clean record