Job Details
WE ARE
Housed within Fisherman's Wharf historic Haslett Warehouse building, the Argonaut Hotel merits a term like iconic both for its past and its present. A recipient of the AAA Four Diamond Award for 18 consecutive years, the Argonaut boasts a location just as noteworthy. Guests wake to views of the San Francisco Bay, Alcatraz, and the Golden Gate Bridge before venturing mere steps to next door Ghirardelli Square & Hyde Street Pier.
A DAY IN THE LIFE...
The Front Desk Agent is responsible for providing quality guest services that include registration and check-out, PBX operations, and mail & message service. We are looking for individuals with a positive, service driven attitude who are looking to be a part of creating exceptional experiences for our guests!
- Other duties may be assigned.
- Review arrivals noting special requests, blocking rooms as needed.
- Check in and out hotel guests in a confident, professional and friendly manner.
- Answer all phone calls promptly and knowledgeably, always ensuring complete and accurate information.
- Complete all items on appropriate (AM, PM, Overnight) checklist by end of shift.
- Conduct pre-assignment of hotel rooms, which includes VIPS, repeat guests, all packages, and any special requests.
- Follow established key control policy.
- Ensure proper credit policies are followed. Submit all lost & found articles accompanied by a completed lost & found report.
- Knowledgeable of immediate area, services, attractions, and events.
- Knowledgeable of fire and emergency procedures.
- Open, secure, and balance out daily shift bank which involves counting and verifying cash, check, and credit card transactions occurring while on duty.
- Verify credit limit report.
- Monitor room availability throughout the day.
- Review daily the selling status of the hotel using yield management system.
- Attend department meeting once a month.
- Performs all other duties as directed by immediate supervisor.
- Other Department related duties as become necessary.
- Contact via telephone with the other departments such as Reservations, Sales, Housekeeping, Bell Staff, and Valet is crucial to ensure that hotel services are coordinated to provide the best in guest satisfaction.
YOU OWN THIS IF YOU HAVE... - Previous experience in a Front Desk or customer-facing role is a plus but it's not required! We can teach you the skills you bring personality!
- Works well in a dynamic and fast-paced work environment
- Able to accommodate a flexible schedule that may include weekends and/or holidays
- Outside -of-the-box thinker who takes the initiative to creatively solve problems.
WE'VE GOT YOU COVERED: In return, our Front Desk Agent is rewarded with a competitive compensation base pay plus Noble House incentive program.
- Generous medical, dental & vision insurance plans
- 401K retirement plan
- Pet insurance
- Paid holidays, vacation and sick days
- 8 weeks of new Parental Leave Pay
- Laundered team member uniform
- Pre-tax commuter benefits
- Referral program
- Special rates in Noble House Hotels and Food & Beverage for team members, friends and family.
- On-Demand Pay - Your Pay before Payday
CALL TO ACTION: If you enjoy being a part of a team providing an excellent experience of our guests and meeting new people, we invite you to apply and become a Front Desk Agent in our professional, fun, and creative Front Desk Team.
OUR CULTURE | Individual Distinction, Collective Soul The Noble House Hotels & Resorts philosophy emphasizes "location, distinction, and soul." Our properties are not a "one-size-fits-all." And neither are our team members. What makes us at the Argonaut Hotel lies within our team. We are a group of individuals that share a passion for hospitality. We let our personalities shine and we like to have fun.
DEIA STATEMENT... At the Argonaut, we take pride in supporting our initiatives towards Diversity, Equity, Inclusion and Accessibility. We have established a hotel committee to bring together a variety of thoughts, perspectives, and expression - and we would love for you to share yours with the team!
EEO STATEMENT: Noble House Hotels & Resorts are proud to encourage and support an environment where everyone can be a successful team member (come as they are) as their true authentic self. We are an equal opportunity workplace and employer that does not discriminate based on race, color, disability, gender/sex, sexual orientation, religion, national origin, age, veteran status, or any other protected status. We are committed to building a team (rooted in family) and a workplace where we are all able to be successful based solely on our individual qualifications, experience, abilities and job performance.
Salary Description
28.84