Mobile Crisis Intake Triage

Job Details

Basic Function: Ensure that all consumer information data is entered into the electronic health record system in coordination with Intake reception. These duties primarily include but are not limited to working closely with our MCR Team in receiving and dispatching of crisis calls, documentation of the Crisis Call and consumer Case Transfer information received from external agencies and updating Medicaid eligibility and verifying insurance. The Mobile Crisis Intake Triage staff must interact with other staff members and consumers while performing several other duties simultaneously.

Reporting Relationship:

Reports to: Clinical Team Leader; Clinical Services Manager; Director of Clinical Services

Supervises: None

All shifts available

Principal Duties/Responsibilities:

Work closely with our MCR team in receiving and dispatching crisis calls.

Enroll and re-enroll consumers, ensuring all applicable information in the electronic health record system.

Complete and/or update client demographic information.

Enter consumer information obtained from documentation received from MCR team and consumer s Case Transfer from external agencies.

Assign clinical team members to consumer cases as directed, when needed.

Verify consumer eligibilities for services when required.

Notify the Crisis and Referral Entry System (C.A.R.E.S.) or Healthcare and Family Services (HFS) of any inconsistencies with consumers information.

Send alert notifications within electronic system as designated for changes in demographics, consumer status, coverage, authorizations, etc.

Complete Consumer Registration information as required.

Notify billing team or program supervisory staff of consumers that are ineligible for services.

 Ada S. McKinley Community Services

 05/05/2024

 Chicago,IL