Job Details
Job Summary
As a Billing Representative, your primary responsibility will be to manage billing inquiries, process invoices, and ensure accurate and timely billing for our customers. You will play a key role in maintaining positive customer relationships by addressing billing concerns, providing explanations, and resolving discrepancies.
Please be advised that this position is part-time.
Essential Functions:
- Process customer payments
- Answer simple customer inquiries
- Perform cash drawer reconciliations and identify variances or errors
- Deposit drops (cash and check)
- Armor truck drops & pick-ups
- Printing and mailing letters
- Process daily to-dos, reports, and overall billing requests with proper research for residential and commercial sales customers.
- Coordinate with internal and external stakeholders as needed to ensure accurate, effective billing, timely completion of work and adherence to deadlines for work and reporting.
- Perform additional tasks as needed to generate loss revenue or reporting for projects, audit or BPU purposes.
- Support and provide knowledge transfer to fellow employees
- Participate in product or system testing as requested
- Perform other duties as assigned
- Adhere to established performance standards, policy, procedure and quality standards within service standards or metrics for work performed.
- Assist employees of a higher classification as assigned by management and perform other similar or less skilled work as assigned by management.
Required Background:
- 1 year of related experience
- Testing: Billing Representative Test(s)