Job Details
Baxter and Hillrom are now united as one company. Together, we embark on a new phase in our transformational journey to save and sustain lives worldwide. We are creating new opportunities to accelerate product and digital innovation across care settings, enable efficiencies and improve care outcomes for patients and providers. Our combined portfolio of leading products and solutions will serve even more people worldwide.
For us, this is more than just a job. Here, youll find purpose and pride as we meet the challenges of a rapidly evolving healthcare landscape. We are thrilled to unite two patient-centric cultures that value diversity and inclusion, professional growth and social responsibility. Together, we create a place where we are happy, successful and inspire each other. Learn more about #LifeAtBaxter
This is where you can do your best work. Where your purpose accelerates our mission.
Equal Employment Opportunity - Baxter is an equal opportunity employer. Baxter evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.
Reasonable Accommodations - Baxter is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please and let us know the nature of your request along with your contact information by clicking on the link
Privacy Notice Hillrom is now a part of Baxter. View the
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Job Description Customer Service Rep - 22122111 Hillrom and Baxter have united, creating one of the worlds leading medical products companies. We are committed to our shared vision to transform healthcare. We're building on the legacy and strengths of two historically innovative and socially responsible companies thatwhen joined togethershould better serve our patients, customers and communities. This is an exciting time to join us as we begin a new chapter, together.No matter your role at Baxter, your work makes a positive impact on people around the world. You can expect to work with caring people who value relationships. Our teams are strong and empowered because we value differences. This is where you can do your best work and thrive in an international environment. This is where you can belong.
**Description**
**The Customer Care Center provides exceptional customer service in the healthcare industry. We are the primary contact for the renting of Therapy surface products and providing support for Internal field service technicians and Clinical Sales Account Managers. We handle rental requests via phone calls, faxes, and emails for Acute Care and Long-Term facilities. The Customer Care Center provides after hour support for our capital technical support team.**
**All representatives receive detailed and thorough classroom and side by side training on all processes for the Customer Care Center. This equips the Customer Care Rep with knowledge to answer basic questions about rental Therapy products, general orders, basic questions from external customer, and completion of service work order for Hillrom field service technicians. The Customer Care Center Rep I is expected to be proficient in all Call Center activities upon completion of training and to maintain customer satisfaction in a demanding and changing medical field environment. The Customer Care Center Rep I report to the Contact Center Customer Specialist Supervisor.**
**Qualifications**
**ESSENTIAL DUTIES AND RESPONSIBILITIES:** *** Other duties may be assigned:***
* **Responsible for creating and maintaining exceptional customer value, employee value, and shareholder value in an environment that is demanding and changing due to customer expectations and product technology.**
* **Primarily handle inbound and occasional outbound calls to and from customers both over the phone and by email/fax.**
* **Providing helpful solutions to customer questions and concerns or ability to route calls to appropriate resources**
* **Answer basic technical and operational questions and information on product features outlined in our Knowledge Database**
* **Maintain technical product knowledge to keep abreast of updates and changes by continued product training.**
* **Responsible for high level of accuracy with entry of customer requests into system**
* **Accurately document all call information according to standard operating procedures**
* **Provide high level of quality customer service interaction with external and internal customers.**
* **Work with other team members, Clinical Sales Account Manager, and field service employees on specific issues with customers through resolution of those issues.**
* **Should maintain a Meets Expectations or higher rating in Quality Monitoring and Quality Metrics.**
* **Must maintain Meets Expectations or higher rating on Attendance, Adherence and Conformance, as well as other individual and team metrics.**
**Primary Location**
: United States-Indiana-Batesville